Aftersales Specialist - Maternity Cover (Customer Focus)

Acorn Group Ltd; Chasetown; In loco; GBP 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

28 days holiday + bank holidays

Company pension

Employee discounts including company车?

Friendly and supportive team

Manufacturer training and development

Experience with leading automotive品牌

Company events

Mental Health First Aiders

Descrizione del lavoro

Acorn Motor Group in Burntwood is seeking an experienced Aftersales Specialist for a fixed-term maternity cover of up to 12 months. The role requires a proven track record in Aftersales or motor vehicle environments and a passion for delivering excellent customer service.

You will manage bookings, keep customers updated, liaise with technicians, prepare estimates and guide customers through the repair journey while supporting the Aftersales team across the dealership.

Competenze

• 2 years experience in Motor Trade Service Advisor or Aftersales role.
• Full UK Driving license.

Mansioni

• Managing customer bookings and workshop appointments.
• Keeping customers informed throughout the repair process.
• Liaising with technicians to ensure work is completed efficiently.
• Preparing estimates and explaining work carried out.
• Delivering an exceptional customer experience from start to finish.
• Supporting the Aftersales team to achieve departmental objectives
• Working closely with colleagues across the dealership to ensure a seamless customer experience.

Conoscenze

Aftersales experience

Customer service

Communication

Team player

Driving licence

Descrizione del lavoro

Acorn Motor Group in Burntwood is seeking an experienced Aftersales Specialist for a fixed-term maternity cover of up to 12 months. The role requires a proven track record in Aftersales or motor vehicle environments and a passion for delivering excellent customer service.

You will manage bookings, keep customers updated, liaise with technicians, prepare estimates and guide customers through the repair journey while supporting the Aftersales team across the dealership.