Aftersales Specialist (Maternity Cover – Fixed Term Contract,12 months)

Acorn Kia Business; Chasetown; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company pension

Employee discounts (car schemes)

Job summary

Acorn Motor Group is seeking an Aftersales Specialist on a fixed-term maternity cover basis in Burntwood. You will manage customer bookings, update customers during repairs, and coordinate with technicians to ensure timely completion. A strong focus on delivering exceptional customer service is essential.

Essential experience includes a Motor Trade Service Advisor background and a full UK driving license. A supportive team environment and opportunities for development are offered within a

Qualifications

• Experience in Aftersales or similar role in a motor environment.
• Strong customer engagement and satisfaction focus.
• Excellent communication, both verbal and written.
• Able to work well in a busy dealership environment.
• Must hold a full UK driving license.

Responsibilities

• Manage customer bookings and workshop appointments.
• Keep customers informed throughout the repair process.
• Liaise with technicians to ensure work is completed efficiently.
• Prepare estimates and explain work carried out to customers.
• Deliver an exceptional customer experience from start to finish.
• Support the Aftersales team to achieve departmental objectives.
• Collaborate with colleagues across the dealership for a seamless customer journey.

Skills

Motor trade experience

Customer engagement

Communication skills

Team player

Full UK driving license

Job description

We are currently looking for an experienced Aftersales Specialist to join our team on a fixed-term basis to provide maternity cover within our Aftersales division in Burntwood. The contract is expected to last for up 12 months; however, it may end earlier or be extended depending on business needs and the return of the substantive postholder.

The successful candidate must have a proven track record within an Aftersales / Motor Vehicle environment and an absolute understanding and passion for exceptional Customer Service. We focus on employing the very best staff who can display excellent customer satisfaction, whilst making every contact with our company a great experience to ensure a long-lasting relationship.

The Aftersales Specialist role requires someone who is well organised, has a strong attention to detail, is customer focused and who is confident in a busy working environment. Full product training will be given but prior knowledge of any of our brands would be advantageous. In exchange, you can expect a friendly working environment, a supporting team and benefits commensurate with an organisation of this scale.

About Acorn Motor Group

Established in 2019, Acorn Motor Group has grown to operate six sites across the region, offering sales and aftersales for new and used cars from Kia, Suzuki, and MG.

We’re also proud to be an Approved Ford Service and MOT Centre and a Citroën Approved Service Centre.

What You’ll Be Doing

• Managing customer bookings and workshop appointments.
• Keeping customers informed throughout the repair process.
• Liaising with technicians to ensure work is completed efficiently.
• Preparing estimates and explaining work carried out.
• Delivering an exceptional customer experience from start to finish.
• Supporting the Aftersales team to achieve departmental objectives
• Working closely with colleagues across the dealership to ensure a seamless customer experience.

Essential

• Motor Trade Service Advisor: 2 years experience or similar Aftersales role
• A genuine desire to deliver the highest standards of customer engagement and satisfaction
• A team player with a confident and friendly manner
• Ability to work with company processes / systems
• Be able to manage the booking system to make sure appointments are logged correctly and time slots filled
• Manage each customer journey from start to finish
• Excellent communication skills
• A great outgoing personality
• Keen eye for detail
• Comfortable working in a fast-paced environment
• Forward thinking mentality
• Confident and friendly telephone manner
• Full UK Driving license

What We Offer

• Up to 28 days holiday allowance plus bank holidays
• Company pension
• Employee discounts, including company car scheme (after 6 months), discounts on servicing and repairs)
• Friendly and supportive team
• Manufacturer training and development opportunities
• Opportunity to gain experience with leading automotive brands
• Company events
• Designated site Mental Health First Aiders

If you're passionate about delivering exceptional customer service and are looking to join a supportive team within a successful automotive business, we'd love to hear from you.

Job Type:

Fixed-Term Contract (Maternity Cover – 12 months)

Acorn Motor Group is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.