Aftersales Performance Coach: Dealer Network Transformation

Actual Hire; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

DEKRA UK is hiring an Aftersales Dealer Development Coach to join the Daimler Truck UK Limited aftersales improvement programme. You will provide coaching to the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes.

This key role requires influencing change at all levels within the business to deliver programme aims, KPIs and ROI, while building strong relationships with dealer staff and management to drive sustained improvements.

Qualifications

• Experience of performance management
• Strong knowledge of workshop daily operations and aftersales process
• Familiar with DMS systems and change management methodologies
• Able to train and coach dealer staff and management
• Excellent communication and relationship-building skills
• Analytical thinker with a proactive mindset
• Able to influence change at multiple levels

Responsibilities

• Regular liaison with DTUK Project Manager and stakeholders
• Identify and resolve process issues and concerns
• Support project outcomes and create implementation plans
• Coach Dealer Management in new ways of working
• Coach Supervisors, Technicians and workshop staff
• Support effective use of integrated dealer systems (DMS)
• Drive sustained process and behaviour change

Skills

Performance management

Workshop operations

Aftersales process knowledge

Change management

DMS system

Coaching and training

Stakeholder engagement

Analytical mindset

Tools

DMS system

Job description

DEKRA UK is hiring an Aftersales Dealer Development Coach to join the Daimler Truck UK Limited aftersales improvement programme. You will provide coaching to the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes.

This key role requires influencing change at all levels within the business to deliver programme aims, KPIs and ROI, while building strong relationships with dealer staff and management to drive sustained improvements.