Aftersales Dealer Development Coach

DEKRA UK Management; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Daimler Truck UK Limited is seeking an Aftersales Dealer Development Coach to join the Daimler Truck UK Limited aftersales improvement programme in the UK North. You will provide coaching, deliver expertise in aftersales process delivery and management in line with DTUK service processes.

This role involves influencing change across levels, supporting KPI targets, and driving sustained process and behavioural improvements with the DTUK network and project teams.

Qualifications

• Experience in performance management.
• Strong knowledge of workshop daily operations and aftersales process.
• Automotive aftersales background.
• Able to train and coach dealer staff and management to change their process and ways of working.
• Familiar with DMS system.
• Knowledgeable in change management methodologies.
• Able to rapidly build positive working relationships.
• Able to create engagement and commitment.

Responsibilities

• Regular liaison with DTUK Project Manager, DEKRA Project Manager and other stakeholders.
• Recognise, report and resolve process failings and departmental concerns.
• Support the DTUK Project Manager in the achievement of project outcomes.
• Create realistic and achievable implementation plans.
• Coach Dealer Management in their role in the new way of working.
• Coach Supervisors, Technicians and workshop support staff in their new roles.
• Support the effective use of integrated DMS and manufacturer systems.
• Enthusiastically support the delivery of sustained process and behavioural change.

Skills

Performance management

Assertive communication

Aftersales operations knowledge

Proactive planning and ownership

Automotive aftersales background

DMS familiarity

Change management knowledge

Staff coaching

Relationship building

Tools

DMS system

Job description

Daimler Truck UK Limited – Aftersales Dealer Development Coach

Location: UK, North

Salary: Competitive + Company Car Allowance

Do you want to boost the future towards a safe, secure and sustainable world

At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.

We anticipate technical developments early on and drive industry transformation as thought leaders. For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.

A day in a life and the impact you’ll make

DEKRA have an exciting opportunity for an Aftersales Dealer Development Coach to join the Daimler Truck UK Limited aftersales improvement programme.

You will be responsible for providing aftersales coaching to the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes.

This is a key role working with one of our major clients and as such you will be required to influence change at all levels within the business in support of delivering the programme aims, objectives, key performance improvement measures and desired return on investment.

What you’ll do

• Regular liaison with DTUK Project Manager, DEKRA Project Manager and other stakeholders
• Recognise, report and resolve process failings and departmental concerns
• Support the DTUK Project Manager in the achievement of project outcomes
• Create realistic and achievable implementation plans
• Coach Dealer Management in their role in the new way of working
• Coach Supervisors, Technicians and workshop support staff in their new roles
• Support the effective use of integrated DMS and manufacturer systems
• Enthusiastically support the delivery of sustained process and behavioural change

What you bring

• Experience of performance management
• Assertive and communicative approach
• Strong knowledge and experience of workshop daily operations and aftersales process
• High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project
• An automotive aftersales background
• Familiar with DMS system
• Knowledgeable in change management methodologies
• Able to train and coach dealer staff and management to change their process and ways of working
• Have the ability to rapidly build positive working relationships
• Able to create engagement and commitment

  What you bring

  • An analytical approach and be an advocate of best practice
  • A consultative and assertive approach to coaching and change management
  • High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project

  At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members