Aftersales Service & Parts Specialist (Machinery)

Scotland Ltd.; Stirling; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Company pension

Private healthcare

Staff discount on parts and vehicles

Uniform and PPE provided

Manufacturer training

Supportive family-owned environment

Job summary

ATV Services Scotland is seeking a Service & Parts Advisor at our Stirling depot. The role blends customer service, workshop coordination and parts support, guiding customers from enquiry to collection and ensuring parts availability for machines.

You will work closely with technicians and the parts team, learning our brands and systems. Training will be provided; strong organisation and a friendly, professional manner are essential.

Qualifications

• Experience in a service advisor, parts advisor or similar aftersales role in automotive, machinery or related fields.
• Strong customer service skills and a professional manner.
• Practical mechanical understanding and confidence in servicing and parts discussions.
• Good organisation and ability to prioritise a busy workload.
• Attention to detail when handling orders, stock, records and invoices.
• Comfort with computers, email and MS Office.
• Willingness to learn across service and parts disciplines.
• Experience with dealer management systems and manufacturer catalogues.
• Experience with ATVs or utility vehicles.

Responsibilities

• Welcoming customers and handling service enquiries in person, by telephone and by email.
• Booking machines into the workshop for servicing, repairs and maintenance.
• Recording customers’ requirements accurately and preparing clear job cards for technicians.
• Coordinating bookings with the workshop, considering technician availability, parts requirements and timescales.
• Preparing estimates using information from technicians and obtaining customer approval.
• Keeping customers updated on progress, costs and expected completion dates.
• Preparing invoices, processing payments and arranging collection or return of machines.
• Supporting warranty administration and maintaining service records.
• Identifying correct parts and accessories using manufacturer catalogues and computer systems.
• Providing parts prices, availability and processing orders.

Skills

Customer service

Organisation

Attention to detail

Computer literacy

Dealer management systems experience

Tools

DMS (Dealer Management System)

Microsoft Office

Job description

ATV Services Scotland is seeking a Service & Parts Advisor at our Stirling depot. The role blends customer service, workshop coordination and parts support, guiding customers from enquiry to collection and ensuring parts availability for machines.

You will work closely with technicians and the parts team, learning our brands and systems. Training will be provided; strong organisation and a friendly, professional manner are essential.