Parts Solutions Specialist

Huntress; Peterborough; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Annual leave: 24 days + 8 bank hols

4% employer pension contribution

Yearly pay reviews

Health scheme & wellbeing programme

Life assurance: up to 3x salary

Christmas break: reduced hours

Employee recognition: quarterly awards

Employee referral scheme: £2,600

Job summary

Huntress is recruiting a proactive Spare Parts Advisor in Peterborough to join an established and supportive team. The role combines customer service, technical parts identification, sales administration and supplier liaison, ensuring accurate parts supply and timely quotations.

You will work with customers, service technicians and suppliers to keep equipment operational, manage stock and identify opportunities for parts sales while maintaining high service standards.

Qualifications

• Must have prior experience in a spare parts environment, ideally automotive, machinery, engineering or industrial settings.
• Strong customer service mindset with ability to build positive relationships.
• Good communication and interpersonal skills.

Responsibilities

• Provide professional parts support to external customers and internal teams, accurately identifying and supplying requirements.
• Advise on pricing, availability, lead times and alternatives for parts.
• Work with service technicians and workshop staff to ensure parts availability for servicing and repair.
• Identify parts using catalogues, drawings and supplier systems.
• Prepare and process quotations, sales orders, returns and warranty claims.
• Source and purchase specialist or non-stock parts from UK and international suppliers.
• Monitor stock levels and support inventory management including stock checks and replenishment.
• Keep customer records and documentation up to date.
• Provide updates on order progress, backorders and delivery timescales.
• Support warehouse activities during peak periods.
• Identify opportunities to generate additional parts sales through kits and upgrades.
• Build positive relationships with customers, suppliers and internal teams.
• Maintain high standards of customer service, quality and health & safety.

Skills

Spare parts experience

Customer service mindset

Communication skills

Organisational skills

Job description

Huntress is recruiting a proactive Spare Parts Advisor in Peterborough to join an established and supportive team. The role combines customer service, technical parts identification, sales administration and supplier liaison, ensuring accurate parts supply and timely quotations.

You will work with customers, service technicians and suppliers to keep equipment operational, manage stock and identify opportunities for parts sales while maintaining high service standards.