Aftersales Manager: Customer Excellence & Profitability

Vospers; Plymouth; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

30 days annual leave (including bank &

Birthday day off

MOTs, servicing, sales and parts staff

Sickness scheme

Employee assistance programmes

Cycle to Work scheme

Motorv8 and Vospers 5 training schemes

Manufacturer-specific training

Staff and customer referral scheme

Job summary

Vospers in Plymouth is seeking an Aftersales Manager to lead a professional service department, maximise profitability, and drive exceptional customer service. The role requires building a capable team and delivering cost-effective, high-quality repair and maintenance services.

You will be responsible for achieving department budgets, managing reports, and ensuring compliance with company guidelines while fostering continuous improvement and customer satisfaction.

Responsibilities

• Ensure the service department achieves budget objectives by monitoring accounts and KPIs.
• Operate the department efficiently with focus on productivity and labour utilisation.
• Generate daily, weekly and monthly reports from dealer management systems.
• Adhere to Vospers company guidelines for all business transactions.
• Develop knowledge of market competition within the dealer area.
• Ensure premises and assets are controlled and used effectively.

Job description

Vospers in Plymouth is seeking an Aftersales Manager to lead a professional service department, maximise profitability, and drive exceptional customer service. The role requires building a capable team and delivering cost-effective, high-quality repair and maintenance services.

You will be responsible for achieving department budgets, managing reports, and ensuring compliance with company guidelines while fostering continuous improvement and customer satisfaction.