Aftersales Manager: Lead Service Excellence & Team Performance
Land Rover
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Descripción de la vacante
Marshall Jaguar Land Rover Cambridge is seeking an experienced Aftersales Manager to lead the service department and deliver outstanding customer service and commercial success. The role focuses on managing day-to-day operations, guiding a diverse team, and ensuring profitability and compliance within a respected UK automotive group.
The position offers a competitive basic salary, strong OTE, a company car, generous leave, life assurance, pension, and employee discounts.
Formación
- Experience in aftersales or service management.
- Strong background in service operations and processes.
- Proven ability to lead large, diverse teams and set clear expectations.
- Excellent customer service mindset with focus on standards compliance.
Responsabilidades
- Oversee day-to-day operations of the Service department, improving productivity and efficiency.
- Lead, coach and inspire Technicians, Service Advisors and parts staff to deliver great outcomes and meet targets.
- Own departmental financials and work with leadership to ensure profitability and compliance.
- Maintain a positive team culture and drive performance and professional development.
Conocimientos
Descripción del empleo
Marshall Jaguar Land Rover Cambridge is seeking an experienced Aftersales Manager to lead the service department and deliver outstanding customer service and commercial success. The role focuses on managing day-to-day operations, guiding a diverse team, and ensuring profitability and compliance within a respected UK automotive group.
The position offers a competitive basic salary, strong OTE, a company car, generous leave, life assurance, pension, and employee discounts.
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