Aftersales Manager | £50k OTE | Growing Multi-Franchise Centre

Hawk Hiring LTD; Hollywater; Presencial; GBP 23.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Company pension scheme

Employee discounts

Free secure on-site parking

Chance to shape department

Resumo da vaga

Hawk Hiring LTD in Hampshire is seeking an ambitious Service Advisor, Workshop Controller, or an Assistant Aftersales Manager ready to step up into a pivotal leadership role. You will take full responsibility for organizing workshop capacity, maintaining exceptional customer service standards, and driving the commercial performance of our retail service department during an exciting period of expansion.

Base is Bordon, Hampshire with free on-site parking; commuting links to wider region.

Qualificações

• Proven experience within an automotive aftersales environment as a Service Advisor, Workshop Controller, or Assistant Manager.
• Strong commercial awareness with a track record of workshop efficiency and profitability.
• Excellent leadership, organizational, and customer-facing communication skills.
• Full UK driving licence.

Responsabilidades

• Organise workshop capacity and scheduling to maximise throughput.
• Maintain exceptional customer service standards across the department.
• Drive commercial performance and profitability of the service department.
• Lead and develop the service team during expansion.

Conhecimentos

Automotive aftersales experience

Commercial awareness

Leadership

Customer-facing communication

Full UK driving licence

Descrição da vaga

Pay & Benefits

• Salary: £25,000 basic per annum + Performance-related bonus (+£25,000 OTE at target; guaranteed bonus structure available for the first 3 months to support your transition).
• Hours: Flexible working pattern to be discussed, structured around our 6-day workshop operation and agreed performance targets.
• Perks: Company pension scheme, employee discounts, free secure on-site parking, and the chance to shape a rapidly expanding department.
• Training & Development: Close one-to-one mentoring and strategic collaboration with our General Manager to fast-track your multi-site management growth.
• Workload: Overseeing retail aftersales operations, driving workshop capacity, managing customer service standards, and maximizing department profitability across our main dealer franchises and newly relaunched fast-fit centre.

About Us

We are a premier, multi-award-winning family-run automotive business operating in the Hampshire area. Known for our customer-first philosophy and progressive growth, our operations span major franchise aftersales alongside our fast-fit center and dedicated used vehicle prep unit. We pride ourselves on delivering top-tier service while providing a supportive, well-equipped working environment for our management team.

Role Overview

Seeking an ambitious Service Advisor, Workshop Controller, or existing Assistant Aftersales Manager ready to step up into a pivotal leadership role. You will take full responsibility for organizing workshop capacity, maintaining exceptional customer service standards, and driving the commercial performance of our retail service department through an exciting period of expansion.

Requirements

• Proven experience within an automotive aftersales environment as a Service Advisor, Workshop Controller, or Assistant Manager.
• Strong commercial awareness with a track record of driving workshop efficiency, upsell performance, and profitability.
• Excellent leadership, organizational, and customer-facing communication skills.
• Full UK driving licence.

Location & Commute

• Base: Bordon, Hampshire (Free secure on-site parking)
• Road Links: Strategically positioned just off the A325, offering fast commutes across Hampshire, Surrey, and West Sussex.
• Commutable From: Farnham, Liphook, Haslemere, Petersfield, Alton, and Godalming.