Aftersales Manager

Riverside Resourcing & Consultancy Ltd.; Epsom; On-site; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Company car

Job summary

Sandown Motor Group, trading as Mercedes-Benz of Epsom, is seeking an Aftersales Manager to oversee the Service Department at the Epsom site and drive profitable aftersales performance.

You will shape the Aftersales strategy, develop the team, ensure brand standards and legal compliance, and maximise revenue streams while maintaining excellent customer experience.

Qualifications

• Previous experience within an Aftersales leadership position, ideally as an Aftersales Manager.
• Excellent leadership and people management skills.
• Experience managing KPIs, budgets, and departmental performance.
• Strong organisational and communication skills.
• A full UK Driving Licence.

Responsibilities

• Ensure that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget.
• Lead and motivate the After Sales team, taking steps to create a professional and customer-focused environment.
• To continually review the financial situation, examining all accounts, daily and weekly operating controls and dealer composite figures along with franchise/industry KPI’s, taking corrective measures and actions as deemed necessary.
• Monitoring compliance with all statutory regulations and ensuring brand quality and service standards are being met.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Using the external analysis undertaken, carry out internal analysis to ensure the business is competitive within the marketplace.
• Ensure Company HR policies are followed correctly.
• Ensure that the area of responsibility complies with relevant legislation on consumer law, trade descriptions, FSA Regulations for insurance, etc.
• Ensure that steps are taken to provide a safe working environment, processes are followed, and H&S legislation is complied with.

Skills

Aftersales leadership

Leadership

People management

KPIs and budgets

Organisational skills

Communication skills

Driving licence (UK)

Job description

Mercedes-Benz of Epsom are looking for a new Aftersales Manager.

The Company

Sandown Motor Group have over 30 years of experience selling and servicing Mercedes-Benz cars.A privately owned group, the Sandown name has an immensely proud heritage with Mercedes-Benz, whichmeans that they are experts in this iconic brand. Their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Newbury, Hindhead and Epsom.

The Role

An opportunity has arisen to join them as an Aftersales Manager at their Epsom retailer. The purpose of the role is to ensure the smooth running of the Service Department on a day-to-day basis, to maximise sales and profit opportunities and to deliver the brand experience.

The role of the Aftersales Manager is to develop aftersales strategy for the site, focusing on capturing all available revenue streams along with the development and utilisation of the Aftersales Team to achieve the business objective. A big part of this role is to ensure that brand standards are met, and legal regulations are complied with.

Main Duties and Responsibilities

• Ensure that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget.
• Lead and motivate the After Sales team, taking steps to create a professional and customer-focused environment.
• To continually review the financial situation, examining all accounts, daily and weekly operating controls and dealer composite figures along with franchise/industry KPI’s, taking corrective measures and actions as deemed necessary.
• Monitoring compliance with all statutory regulations and ensuring brand quality and service standards are being met.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Using the external analysis undertaken, carry out internal analysis to ensure the business is competitive within the marketplace.
• Ensure Company HR policies are followed correctly.
• Ensure that the area of responsibility complies with relevant legislation on consumer law, trade descriptions, FSA Regulations for insurance, etc.
• Ensure that steps are taken to provide a safe working environment, processes are followed, and H&S legislation is complied with.

About You

• Previous experience within an Aftersales leadership position, ideally as an Aftersales Manager.
• Excellent leadership and people management skills.
• Experience managing KPIs, budgets, and departmental performance.
• Strong organisational and communication skills.
• A full UK Driving Licence.

On Offer

Hours: Monday – Friday: 08:00 – 18:00

Total Hours: 45 hours per week

A Company Car will be provided as part of a remuneration package.

Pay: Up to £80,000.00 per year

We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.