Aftersales Manager

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Norwich; On-site; GBP 50,000 - 85,000; Full time

Job summary

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd is recruiting an experienced Aftersales Manager to lead a large Aftersales operation and drive performance across the department.

You will manage a team of around 35 staff, focus on leadership, productivity and profitability, and ensure high levels of customer satisfaction. The role is permanent, full-time, with a Monday–Friday schedule and no weekend work, in Norwich, UK.

Qualifications

• Minimum of 2 years' experience in a similar Aftersales Management role.
• Proven experience managing a sizeable automotive Aftersales team.
• Strong leadership and people-management skills.
• Commercially focused with a proven ability to drive departmental performance.

Responsibilities

• Lead and manage an Aftersales team of approximately 35 employees.
• Take overall responsibility for the day-to-day operation of the department.
• Drive departmental performance, productivity and profitability.
• Monitor and manage key performance indicators and financial targets.
• Coach, motivate and develop team members to maximise individual and departmental performance.
• Ensure consistently high levels of customer satisfaction.
• Identify opportunities to improve processes, efficiency and workshop performance.
• Work closely with senior management to achieve wider business objectives.
• Ensure all operational, compliance and health & safety standards are maintained.
• Deal confidently with customer escalations and resolve issues effectively.

Skills

Leadership

Team management

Aftersales knowledge

KPI management

Customer focus

Job description

Aftersales Manager

£50,000 Basic Salary | £85,000 OTE

Permanent | Full Time

Monday to Friday | 08:00am – 6:00pm | No Weekend Work

Our client is looking to recruit an experienced Aftersales Manager to take responsibility for a large and established Aftersales operation.

This is an excellent opportunity for an experienced Aftersales Manager who has spent at least two years in a similar leadership role and is confident managing a sizeable team, driving departmental performance and maintaining high levels of customer satisfaction.

You will be responsible for a team of approximately 35 staff, with a strong focus on leadership, productivity, profitability and the overall performance of the Aftersales department.

Duties & Responsibilities

• Lead and manage an Aftersales team of approximately 35 employees.
• Take overall responsibility for the day-to-day operation of the department.
• Drive departmental performance, productivity and profitability.
• Monitor and manage key performance indicators and financial targets.
• Coach, motivate and develop team members to maximise individual and departmental performance.
• Ensure consistently high levels of customer satisfaction.
• Identify opportunities to improve processes, efficiency and workshop performance.
• Work closely with senior management to achieve wider business objectives.
• Ensure all operational, compliance and health & safety standards are maintained.
• Deal confidently with customer escalations and resolve issues effectively.

Your Background & Skills

• Minimum of 2 years' experience in a similar Aftersales Management role.
• Proven experience managing a sizeable automotive Aftersales team.
• Strong leadership and people-management skills.
• Commercially focused with a proven ability to drive departmental performance.
• Excellent understanding of Aftersales operations, KPIs and profitability.
• Strong communication and organisational skills.
• Ability to motivate and develop a large team.
• Customer-focused with a professional and proactive approach.

What's on Offer?

• £50,000 Basic Salary
• £85,000 OTE
• Monday to Friday, 08:00am – 6:00pm
• No weekend work
• Responsibility for a team of approximately 35 staff.
• Excellent opportunity to take ownership of a large Aftersales operation.
• Genuine long-term career development opportunities.