Aftersales Manager

SANDOWN DORSET AND WILTSHIRE LIMITED; Farnborough; On-site; GBP 46,000 - 64,000; Full time

Benefits offered by this job

Company Car

Job summary

SANDOWN DORSET AND WILTSHIRE LIMITED is seeking an Aftersales Manager for the Farnborough site to lead the Service Department, shape the aftersales strategy, and maximise revenue opportunities while ensuring brand standards.

You will develop the Aftersales Team, monitor performance, and ensure compliance with manufacturer standards and legislation, delivering an exceptional customer experience.

Qualifications

• Experience as a Service Manager, Aftersales Manager or similar automotive leadership position.
• Proven track record of developing high-performing teams.
• Strong commercial awareness and ability to drive departmental performance.
• Commitment to delivering exceptional customer service.
• Excellent organisational and communication skills.
• Full UK driving licence.

Responsibilities

• Lead, motivate and develop the Aftersales team to create a high-performing, customer-focused environment.
• Drive departmental performance to maximise profitability and achieve business objectives.
• Monitor financial performance, budgets and KPIs; implement corrective actions where required.
• Ensure compliance with manufacturer standards, company policies and legal regulations.
• Review market trends and competitor activity to identify growth opportunities.
• Develop and implement strategies to maximise all available aftersales revenue streams.
• Promote a culture of excellent customer service across the department.
• Uphold health and safety procedures and maintain compliance.

Skills

Team leadership

Commercial awareness

Strategic planning

Customer service

Communication

Job description

An opportunity has arisen to join us as an Aftersales Manager at our Farnborough site. The purpose of the role is to ensure the smooth running of the Service Department on a day-to-day basis, to maximise sales and profit opportunities and to deliver the brand experience. The role of the Aftersales Manager is to develop aftersales strategy for the site, focusing on capturing all available revenue streams along with the development and utilisation of the Aftersales Team to achieve the business objective. A big part of this role is to ensure that the brand standards are met, and legal regulations are complied with.

• Leading, motivating and developing the Aftersales team to create a high-performing and customer-focused environment.
• Driving departmental performance to maximise profitability and achieve key business objectives.
• Monitoring financial performance, budgets and key performance indicators, implementing corrective actions where required.
• Ensuring compliance with manufacturer standards, company policies and relevant legislation.
• Reviewing market trends, competitor activity and business performance to identify growth opportunities.
• Developing and implementing strategies to maximise all available aftersales revenue streams.
• Promoting a culture of excellent customer service throughout the department.
• Ensuring all health and safety procedures are followed and maintained.
• Previous experience in a Service Manager, Aftersales Manager or similar automotive leadership position.
• Proven experience of managing and developing successful teams.
• Strong commercial awareness and the ability to drive departmental performance.
• A commitment to delivering exceptional customer service.
• Excellent organisational and communication skills.
• A high level of attention to detail.
• A full UK driving licence.
• Monday - Friday: 08:00 - 18:00 with an hour break.
• Total Hours: 45 hours per week
• Saturday working on a rota basis - 07:00 - 13:00 as extra hours
• A Company Car will be provided as part of a remuneration package.