Aftersales Manager

Pembrook Resourcing; Southend-on-Sea; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company Car

Job summary

Pembrook Resourcing is recruiting an Aftersales Manager for Southend. The role oversees the day-to-day management of the aftersales department, focusing on leadership, service performance, and customer satisfaction.

You'll drive KPIs, manage financial performance, and develop the team to improve profitability. The position offers a competitive package with a basic salary plus OTE and a company car, based in Southend.

Qualifications

• Proven experience in an Aftersales Manager role within the automotive sector.
• Strong leadership and people-management skills.
• Solid understanding of workshop and service operations.
• Commercial awareness with a target-driven approach.
• Excellent customer service and communication abilities.
• Ability to drive performance and profitability through the team.
• Strong organisational skills and ability to manage multiple priorities.

Responsibilities

• Lead and manage the aftersales team.
• Drive workshop and service performance to meet targets.
• Monitor KPIs and departmental performance.
• Maintain high levels of customer satisfaction.
• Manage commercial and financial performance.
• Develop and motivate team members.
• Ensure processes and standards are followed.
• Identify opportunities to improve performance and profitability.
• Build strong relationships with customers and colleagues.

Skills

Aftersales leadership

Automotive aftersales

Team management

Service operations

Commercial awareness

Customer service

Performance management

Communication

Organisational skills

Job description

Aftersales Manager - Southend

£45,000 Basic + £65,000 OTE + Company Car

Hours: TBC | Weekend Work: TBC

The Role

As Aftersales Manager, you will be responsible for the day-to-day management and performance of the aftersales department.

Key responsibilities will include:

• Leading and managing the aftersales team
• Driving workshop and service performance
• Monitoring KPIs and departmental performance
• Maintaining high levels of customer satisfaction
• Managing commercial and financial performance
• Developing and motivating team members
• Ensuring processes and standards are consistently followed
• Identifying opportunities to improve performance and profitability
• Building strong relationships with customers and colleagues

About You

We're looking for someone with:

• Proven experience as an Aftersales Manager
• Strong automotive aftersales experience
• Excellent leadership and people-management skills
• A strong understanding of workshop and service operations
• Commercial awareness and a target-driven approach
• Excellent customer service skills
• The ability to manage performance and drive results
• Strong communication and organisational skills

What's on Offer?

• £45,000 Basic Salary
• £65,000 OTE
• Company Car
• Southend
• Working hours TBC
• Weekend requirements TBC - currently believed to be cover only

Why Pembrook Resourcing?

At Pembrook, we believe recruitment should feel different.

Smooth. Consistent. Seamless. Easy.

We're open and honest with our candidates, communicate properly and make the process as straightforward as possible.

We care about integrity, communication and doing the right thing, while making sure every candidate feels looked after and informed throughout their recruitment journey.

We don't believe recruitment needs to be stressful or complicated.

That's the Pembrook way.