Aftersales Manager

Pembrook Resourcing; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Pembrook Resourcing is seeking an experienced Aftersales Manager for a highly confidential opportunity. You will lead a busy aftersales operation, manage a team, and drive customer and commercial performance.

The role is exclusive to Pembrook Resourcing and details are provided to shortlisted candidates. The right candidate will have proven Aftersales leadership experience, strong KPI focus, and a track record of improving workshop and service operations.

Qualifications

• Have proven experience as an Aftersales Manager.
• Strong leadership and people-management skills.
• Commercially aware and target-driven.
• Excellent knowledge of workshop and service operations.
• Be confident managing performance and KPIs.
• Have a strong focus on customer satisfaction.
• Be organised, professional and hands-on.
• Be able to lead a team while maintaining high standards.

Responsibilities

• Leading, motivating and developing the aftersales team.
• Managing workshop and service performance.
• Driving customer satisfaction and retention.
• Managing departmental profitability and financial performance.
• Maintaining high operational standards.
• Implementing and improving processes.
• Ensuring strong accountability across the department.
• Developing team members and supporting their progression.
• Delivering consistently high levels of customer service.

Skills

Leadership

People management

KPI management

Workshop operations

Customer satisfaction

Commercial awareness

Organised

Hands-on

Job description

Aftersales Manager – Highly Confidential Opportunity

£50,000 - £65,000 Basic + £30,000 OTE

45 Hours | Monday - Friday

Highly Confidential & Exclusive to Pembrook Resourcing

Pembrook Resourcing is exclusively recruiting for an experienced Aftersales Manager for a highly confidential opportunity.

The company and location will remain confidential at this stage, with full details provided to candidates selected for interview.

The Role

We are looking for an experienced Aftersales Manager who can take ownership of a busy aftersales operation, lead a team and drive both customer and commercial performance.

Responsibilities

• Leading, motivating and developing the aftersales team
• Managing workshop and service performance
• Driving customer satisfaction and retention
• Managing departmental profitability and financial performance
• Maintaining high operational standards
• Implementing and improving processes
• Ensuring strong accountability across the department
• Developing team members and supporting their progression
• Delivering consistently high levels of customer service

About You

You will ideally:

• Have proven experience as an Aftersales Manager
• Have strong leadership and people-management skills
• Be commercially aware and target-driven
• Have excellent knowledge of workshop and service operations
• Be confident managing performance and KPIs
• Have a strong focus on customer satisfaction
• Be organised, professional and hands-on
• Be able to lead a team while maintaining high standards

What's on Offer?

• £50,000 - £65,000 Basic Salary
• £30,000 OTE on top
• 45 hours per week
• Monday - Friday
• Highly confidential opportunity
• Exclusive to Pembrook Resourcing

Why Pembrook Resourcing?

At Pembrook, we believe recruitment should be smooth, consistent, seamless and easy.

We pride ourselves on being open, honest, organised and efficient, with integrity at the heart of everything we do.