Aftersales Manager

Perfect Placement UK Ltd; London Borough of Hounslow; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

23 days annual leave + Bank Holidays +

Birthday day off

Manufacturer-led training

Pension scheme

Wellbeing programmes

Long service awards

Job summary

Perfect Placement UK Ltd is seeking an experienced Aftersales Manager for a reputable automotive main dealer in Heathrow to lead the service and parts departments. The role offers a competitive basic salary dependent on experience, an OTE of around £70,000 with bonus incentives, a company vehicle or allowance, 23 days annual leave plus Bank Holidays and a birthday day off, pension, and wellness programmes.

You will drive customer satisfaction, workshop efficiency, and team development in a

Qualifications

• Extensive motor industry experience with a proven track record in an aftersales management role.
• Strong leadership and team management skills.
• Good understanding of workshop operations and service processes.
• Excellent communication and organisational skills.

Responsibilities

• Lead, motivate, and develop the service and parts teams to deliver outstanding customer service.
• Enhance workshop efficiency, productivity, and profitability as the Aftersales Manager.
• Monitor compliance with statutory regulations and uphold Mercedes-Benz quality standards.
• Manage departmental budgets and control costs effectively.
• Develop strategies to increase parts sales and service revenue.
• Build and maintain strong customer relationships to ensure high satisfaction levels.
• Conduct regular performance appraisals, one-to-ones, and personal development plans for team members.
• Oversee health and safety policies, risk assessments, and safety training.
• Collaborate with marketing, HR, and finance departments to uphold company standards.
• Drive business growth initiatives and staff development from the front.

Skills

Aftersales management

Leadership

Team management

Customer service

Budget control

Strategic planning

Job description

Our client, a reputable automotive business located in Heathrow, is seeking an experienced Aftersales Manager to lead their service and parts departments. This opportunity is ideal for a skilled Aftersales Manager looking to advance into a leadership role within a well-established main dealer passenger car operation.

The Aftersales Manager position offers a dynamic working environment, competitive remuneration, and the chance to make a tangible impact on the company's service standards and team development.

• Competitive basic salary dependent on experience
• OTE approximately £70,000 with bonus incentives
• Company vehicle or vehicle allowance
• 23 days annual leave plus Bank Holidays and a day off for your birthday
• Opportunities for ongoing professional development through manufacturer-led training and internal courses
• Access to pension scheme and employee wellness programmes
• Recognition schemes, including long service awards and annual performance reviews
• Friendly and supportive team environment

Duties

• Lead, motivate, and develop the service and parts teams to deliver outstanding customer service
• Enhance workshop efficiency, productivity, and profitability as the Aftersales Manager
• Monitor compliance with statutory regulations and uphold Mercedes-Benz quality standards
• Manage departmental budgets and control costs effectively
• Develop strategies to increase parts sales and service revenue
• Build and maintain strong customer relationships to ensure high satisfaction levels
• Conduct regular performance appraisals, one-to-ones, and personal development plans for team members
• Oversee health and safety policies, risk assessments, and safety training
• Collaborate with marketing, HR, and finance departments to uphold company standards
• Drive business growth initiatives and staff development from the front

Requirements

• Extensive motor industry experience with a proven track record in an aftersales management role
• Strong leadership and team management skills
• Good understanding of workshop operations and service processes
• Excellent communication and organisational skills
• Knowledge of customer satisfaction strategies and market analysis
• Ability to motivate and develop teams to achieve high performance
• Flexible and adaptable to changing business needs

If you are ready to join a forward-thinking organisation that values its employees and offers substantial career progression, we would like to hear from you.