(IM2574) Aftersales Manager

Pembrook Resourcing; Cardiff; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive remuneration package

Job summary

Pembrook Resourcing is seeking an Aftersales Manager in Cardiff, UK, to lead a reputable dealership's service department. The role demands extensive experience in dealership operations, effective team management, and excellent relationship-building skills to enhance customer satisfaction scores (CSI). If successful, you will be rewarded with a competitive remuneration package and work for a respected brand in the automotive industry.

Qualifications

• Extensive experience in a main dealership's Aftersales department.
• Proven ability to manage WIP, warranty, and debtors.
• Strong understanding of modern motivational techniques.

Responsibilities

• Manage and control sales activity, reviewing performance and agreeing action plans.
• Ensure Aftersales franchise standards are maintained.
• Solve problems and identify solutions for core issues.

Skills

Experience in running a Service/Aftersales department

Relationship building skills

Problem solving skills

Managing large teams

Understanding of departmental KPIs

Job description

Aftersales Manager

Pembrook Resourcing are currently seeking an aftersales manager on behalf of our client, a well‑renowned dealership group in the area.

Job Description

For this role you will ideally need extensive experience in running a Service/Aftersales department within a main dealership in the UK.

You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.

You will be in charge of a large team, and need to be a dynamic and hands‑on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results.

The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions.

You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. If you are a commercially minded manager with a flair for selling your department, we want to hear from you today.

Our client is looking for an outstanding Aftersales Manager who has fantastic relationship building skills with customers, and can improve CSI results.

If successful, you will be rewarded by working for a fantastic brand and company and you will benefit from a large remuneration package.