Aftersales Experience Lead – Premium Auto Service

LSH Auto UK Limited; Macclesfield; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Colleague Referral Scheme

Mercedes Benz training and leadership

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising with service

Wellbeing Support

Company Pension

Job summary

LSH Auto UK Limited is seeking an Aftersales Executive for Mercedes-Benz to ensure a smooth service journey from first enquiry to completion.

You will coordinate bookings, monitor progress with workshop teams, and communicate clearly to uphold high customer satisfaction. The role requires 1-2 years in automotive aftersales and a valid UK driving licence.

Salary up to £50,000 including OTE, with 45-hour weeks and Mercedes-Benz training opportunities.

Qualifications

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
• Valid driver's licence
• Eligibility to work in the UK
• Experience with Keyloop is preferred but not essential

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently
• Monitor repair progress and keep customers updated throughout the service journey
• Work closely with workshop teams to ensure timely service delivery
• Resolve customer concerns professionally to maintain high satisfaction and loyalty
• Support upselling of service plans, parts, and maintenance packages where appropriate

Job description

LSH Auto UK Limited is seeking an Aftersales Executive for Mercedes-Benz to ensure a smooth service journey from first enquiry to completion.

You will coordinate bookings, monitor progress with workshop teams, and communicate clearly to uphold high customer satisfaction. The role requires 1-2 years in automotive aftersales and a valid UK driving licence.

Salary up to £50,000 including OTE, with 45-hour weeks and Mercedes-Benz training opportunities.