Aftersales Executive - Mercedes Benz

LSH Auto UK Limited; Macclesfield; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Colleague Referral Scheme

Mercedes Benz training and leadership

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising with service

Wellbeing Support

Company Pension

Job summary

LSH Auto UK Limited is seeking an Aftersales Executive for Mercedes-Benz to ensure a smooth service journey from first enquiry to completion.

You will coordinate bookings, monitor progress with workshop teams, and communicate clearly to uphold high customer satisfaction. The role requires 1-2 years in automotive aftersales and a valid UK driving licence.

Salary up to £50,000 including OTE, with 45-hour weeks and Mercedes-Benz training opportunities.

Qualifications

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
• Valid driver's licence
• Eligibility to work in the UK
• Experience with Keyloop is preferred but not essential

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently
• Monitor repair progress and keep customers updated throughout the service journey
• Work closely with workshop teams to ensure timely service delivery
• Resolve customer concerns professionally to maintain high satisfaction and loyalty
• Support upselling of service plans, parts, and maintenance packages where appropriate

Job description

LSH Auto is a UK premium automotive retailer and one of the leading Mercedes-Benz dealership groups, supporting customers across new and used vehicle sales as well as a full range of aftersales services. From servicing and repairs to MOTs, tyres, and parts, the business plays an important role in helping customers keep their vehicles performing at their best through a high-quality, customer-focused experience.

As an Aftersales Executive - Mercedes Benz, you will help deliver a smooth and professional service journey for customers from initial enquiry through to completion. This role is focused on building trust, maintaining clear communication, and supporting strong collaboration across customer-facing and workshop teams to ensure a consistently high standard of service.

Hours - 45

Salary - Up to £50,000 including OTE

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently
• Monitor repair progress and keep customers updated throughout the service journey
• Work closely with workshop teams to ensure timely service delivery
• Resolve customer concerns professionally to maintain high satisfaction and loyalty
• Support upselling of service plans, parts, and maintenance packages where appropriate

Requirements

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment
• Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting
• Valid driver's licence
• Eligibility to work in the UK
• Experience with Keyloop is preferred but not essential

Benefits

Benefits Include:

• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension