Aftersales Executive: Service & Customer Care Lead

LSH Auto Limited; Macclesfield; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Colleague Referral Scheme (£500 - £100

Mercedes Benz training programmes

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday including bankholidays

Wellbeing Support

Company Pension

Job summary

LSH Auto Limited is seeking an Aftersales Executive for Mercedes Benz to deliver a smooth service journey from initial enquiry to completion. The role emphasises building trust, clear communication, and collaboration between customer-facing staff and workshop teams to maintain high service standards.

The position involves 45 hours per week with a salary up to £60,000 including OTE, and supports upselling of service plans, parts, and maintenance packages while ensuring customer satisfaction.

Qualifications

• 1-2 years of experience in automotive aftersales or similar customer-facing environment.
• Experience providing service-progress updates to customers on repair timelines.
• Valid driver's licence and eligibility to work in the UK.

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

Skills

Automotive aftersales

Customer service

Communication

Tools

Keyloop

Job description

LSH Auto Limited is seeking an Aftersales Executive for Mercedes Benz to deliver a smooth service journey from initial enquiry to completion. The role emphasises building trust, clear communication, and collaboration between customer-facing staff and workshop teams to maintain high service standards.

The position involves 45 hours per week with a salary up to £60,000 including OTE, and supports upselling of service plans, parts, and maintenance packages while ensuring customer satisfaction.