Premium Service Advisor – Automotive Aftersales

LSH Auto Limited; Macclesfield; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Referral scheme (£500 - £1000)

Mercedes-Benz training and leadership

Platinum Plus Rewards

Colleague car purchase scheme

Eye care vouchers

Life assurance (4 x annual salary)

31 days holiday (38 with service)

Wellbeing support

Company pension

Job summary

LSH Auto Limited in the UK seeks a Service Advisor for Mercedes-Benz to guide customers from enquiry through service completion, ensuring a smooth, trustworthy journey with clear communication across teams. This role focuses on excellent service delivery and up-selling of service plans when appropriate.

Applicants should have 1–2 years in automotive aftersales, a valid driving licence, and eligibility to work in the UK.

Qualifications

• 1–2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
• Valid driver’s licence.
• Eligibility to work in the UK.

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

Skills

Customer service

Communication

Team collaboration

Tools

Keyloop

Job description

LSH Auto Limited in the UK seeks a Service Advisor for Mercedes-Benz to guide customers from enquiry through service completion, ensuring a smooth, trustworthy journey with clear communication across teams. This role focuses on excellent service delivery and up-selling of service plans when appropriate.

Applicants should have 1–2 years in automotive aftersales, a valid driving licence, and eligibility to work in the UK.