Aftersales Data & Recalls Analyst

Stoneacre; England; In loco; GBP 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Industry leading competitive salary

Flexible working patterns

Training and development programmes

Career progression opportunities

Contributory workplace pension scheme

Long service reward

Customer introduced reward

Employee discounts

Discounts on retailers, restaurants,,H

Wellness programme

Free onsite parking

Descrizione del lavoro

Stoneacre is seeking an Aftersales Data & Recall Advisor to join our Head Office team. The role focuses on coordinating recall activities, producing detailed reports, and cleansing the CRM database while delivering strong customer service.

You’ll work with colleagues to review processes, ensure best practice, and provide accurate reporting to senior management. Training will be provided to support your development within the motor trade.

Competenze

• GCSE ICT, Maths and English or equivalent.
• Computer literate, especially Microsoft Office / Excel.
• We want you to love what you do – The rest will come naturally.

Mansioni

• Communicating with customers on a daily basis regarding outstanding recalls and making the required arrangements for these to be carried out ensuring the customers safety (minimum 3 days a week on the phone).
• Produce detailed reporting using manufacturer-based system and communicate findings to the senior management.
• Carry out data cleansing task to ensure our customer CRM database is accurate and effective.
• Working with colleagues to carry out detailed accurate reviews on our increasing site based to ensure best practice is adhered and produce accurate reporting for the senior management team/directors which allows improve customer satisfaction.
• Following up customers after their visit to ensure the highest customer service was delivered.
• Daily downloading of Customer Service Index from various car manufacturers’ websites regarding Stoneacre performance / customer feedback and surveys.
• Importing information and producing Excel spreadsheets for analysis.
• Distribute reports to Branch Managers, Regional Managers and Directors.
• Responsible for the 'Motability' contract, downloading / collating and importing statistics.
• Training provided to audit branch procedures and processes to improve customer satisfaction.

Conoscenze

Communication

Customer focus

Analytical ability

Effective control

Relationship building

Technical ability

Brand alignment

Formazione

GCSE ICT, Maths & English

Strumenti

Excel

Descrizione del lavoro

Stoneacre is seeking an Aftersales Data & Recall Advisor to join our Head Office team. The role focuses on coordinating recall activities, producing detailed reports, and cleansing the CRM database while delivering strong customer service.

You’ll work with colleagues to review processes, ensure best practice, and provide accurate reporting to senior management. Training will be provided to support your development within the motor trade.