Aftersales & Customer Service Advisor

ESSEX PRESTIGE AUTOS; Harlow; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic and supportive team at an independent used car dealership, where you can build a rewarding career as an Aftersales & Customer Service Advisor. This role offers the chance to deliver exceptional customer support, manage aftersales activities, and enhance customer satisfaction. You will be part of a progressive company that values ambition and provides full training to help you succeed. Enjoy a friendly working environment with opportunities for career progression and staff discounts on vehicles and services. If you're passionate about customer service and eager to learn, this is the perfect opportunity for you.

Benefits

Staff Discounts on Vehicles

Company Pension

Career Progression Opportunities

Full Training and Support

Friendly Working Environment

Qualifications

• Experience in customer service or sales, preferably in automotive.
• Strong communication skills and a customer-first attitude.

Responsibilities

• Provide outstanding customer service before and after vehicle sales.
• Manage aftersales activities and customer follow-ups.
• Upsell products based on customer needs.

Skills

Customer Service

Communication Skills

Organizational Skills

Proactive Attitude

Multilingual Skills

Sales Skills

Education

High School Diploma

Tools

CRM Systems

General Office Software

Job description

4 days ago Be among the first 25 applicants

Essex Prestige Autos Ltd is a leading independent used car dealership, known for supplying quality vehicles and exceptional service. We are a progressive and growing company, looking for a young, ambitious individual to join us as an Aftersales & Customer Service Advisor. This is an exciting opportunity for someone looking to build a career in the motor trade while playing a key role in delivering outstanding customer support before and after the sale.

We are seeking a dedicated and professional individual who will ensure customer satisfaction, handle general customer service enquiries, and provide aftersales support. Strong communication skills, a customer-first attitude, and a proactive approach to upselling services are essential. Bilingual or multilingual candidates are highly desirable to help support our diverse clientele.

Key Responsibilities:

Provide outstanding customer service by handling enquiries both before and after vehicle sales.

Address customer issues professionally and efficiently to ensure high levels of satisfaction.

Manage aftersales activities, including warranty bookings, service arrangements, and customer follow-ups.

Communicate effectively with customers via phone, email, and in person, demonstrating excellent customer care skills.

Upsell additional products or services based on customer needs and preferences to contribute to business growth.

Liaise with workshops, warranty providers, and parts suppliers to manage repairs and servicing.

Maintain organised and accurate records of all customer interactions, claims, and service history using CRM and dealership systems.

Collaborate with management and sales teams to improve customer service processes and enhance the overall customer experience.

Assist in training new team members on best practices for aftersales and customer service support.

Experience and Requirements:

Previous experience in a customer service, sales, or aftersales role is preferred, ideally within the automotive or retail sector.

Excellent verbal and written communication skills.

Strong organisational skills with the ability to multitask in a busy environment.

IT literate with proficiency in CRM systems and general office software.

A proven ability to upsell or cross-sell products is highly valued.

Bilingual or multilingual skills are an advantage.

A proactive, positive attitude and a willingness to learn and develop.

Full UK driving licence preferred but not essential.

Full training and support provided.

Staff discounts on vehicles and services.

A friendly and motivated working environment.

Career progression opportunities within a growing company.

Join Essex Prestige Autos Ltd and become part of a dynamic, supportive team where you can build a long-term career in customer service and aftersales excellence!

Job Type: Full-time

Expected hours: 40.75 per week

Additional pay:

Commission pay

Company pension

Schedule:

Monday to Friday

Ability to commute/relocate:

Harlow CM20 2BU: reliably commute or plan to relocate before starting work (required)

United Kingdom (required)

Reference ID: Aftersales

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Motor Vehicle Manufacturing

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