Service Advisor

TN United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their aftersales department. This role involves providing exceptional customer service, managing vehicle bookings, and ensuring customer satisfaction through effective communication and organization. The ideal candidate will have a passion for delivering high standards and the ability to manage multiple tasks efficiently. Join a dynamic team where your contributions directly impact customer experiences and business success.

Qualifications

• Previous experience in a service role is preferred.
• Passion for delivering high standards of customer service.

Responsibilities

• Establish rapport and provide outstanding care to customers.
• Identify and anticipate customer needs to help achieve sales targets.

Skills

Customer Service

Communication Skills

Organizational Skills

Administration Skills

Job description

Service Advisor

Pembrook Resourcing is currently seeking a Service Advisor on behalf of their client to work in the aftersales department at their dealership.

Ideal Candidate:

• Previous experience in a service role is preferred.
• A passion for delivering high standards of customer service.
• An organized individual capable of managing multiple duties efficiently.
• Excellent telephone and face-to-face communication skills.
• Strong administration skills, confident computer usage, and the ability to organize and prioritize work.

Key Responsibilities:

1. Establish rapport and provide outstanding care to customers.
2. Identify and anticipate customer needs to help achieve sales targets by selling technician labor and products.
3. Book customer vehicles for servicing, aiming to maximize labor utilization and efficiency.
4. Arrange alternative transportation (courtesy cars where possible) and coordinate pick-up and delivery of vehicles with drivers.
5. Manage and follow up on all work in progress, liaising with customers, Workshop Controllers, and Technicians to meet deadlines.
6. Ensure customers understand service charges and the work carried out, involving technical advisers to clarify queries when necessary.

IMPORTANT: Please include correct contact details so we can reach you regarding your application. We wish you the best of luck!