Service Advisor

Lookers; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is looking for a Service Advisor to enhance customer experiences at their premium automotive brand. This permanent, full-time position offers a competitive salary and the chance to develop your career in a supportive environment. As a Service Advisor, you will play a vital role in providing personalized service, managing customer interactions, and ensuring satisfaction through effective communication and expertise. Join a team committed to excellence and enjoy a range of benefits designed to support your professional growth and well-being.

Benefits

Competitive Salaries

Generous Annual Leave

Car and Cycle-to-Work Schemes

Enhanced Maternity and Paternity Leave

Critical Illness Cover

Life Assurance

Eye Care

Shopping Vouchers

Employee Assistance Program

Free Smart Health GP Services

Qualifications

• Experience in a similar role within the automotive industry is preferred.
• Strong communication skills and ability to explain technical details.

Responsibilities

• Booking MOTs, services, and repairs for customers.
• Advising customers on warranty cover and upselling parts.
• Maintaining accurate customer records and updating systems.

Skills

Customer Service

Communication Skills

Rapport Building

Technical Knowledge

Kerridge (ADP)

Education

Experience in Automotive Industry

Tools

Kerridge (ADP)

Job description

OTE

Overview

Location: Battersea Jaguar Land Rover

Contract type: Permanent, full-time

Working hours: Monday to Friday 8:30 am to 6:00 pm; Saturdays on a rota (1 in 3) 8:00 am to 1:00 pm

Salary: Up to £30k Basic Plus OTE

We are seeking a Service Advisor to join the team at Jaguar Land Rover. This is a permanent, full-time role based on a 42-hour weekly contract, including Saturday mornings on a rota, with a highly competitive starting salary. This position offers an excellent opportunity to develop your career with a premium brand, Jaguar Land Rover. Don't miss out on this opportunity!

You will join a friendly, efficient Aftersales department led by a talented Service Manager. We are committed to helping you feel part of the team from the start and to developing your skills through continuous training and one-on-one support.

Our Service Advisors play a crucial role in providing our customers with a personalized, premium experience, encouraging repeat business for servicing, MOT, and repairs. They must demonstrate expertise and knowledge to inform customers effectively about their vehicle servicing options. We support ongoing development through customer experience workshops.

1. Booking MOTs, services, and repairs for customers
2. Advising customers on warranty cover and upselling parts/accessories beneficial to them
3. Coordinating with the Aftersales team to organize appointments based on workload and call volume
4. Handling high volumes of customer interactions, including calls and online bookings
5. Communicating turnaround times and updates throughout the service process
6. Maintaining accurate customer records and updating systems accordingly

We value energetic, personable individuals passionate about delivering top-tier customer service. You should have excellent communication skills, rapport-building abilities, and the capacity to explain technical details clearly. Experience with Kerridge (also known as ADP) is advantageous.

Applicants must be capable of maintaining precise customer records. You should be a team player yet able to work independently. We welcome candidates with experience in similar roles within the automotive industry or those passionate about cars and customer service.

If your skills and experience align with our requirements, please apply today. A member of our Talent Acquisition Team will contact you.

About Us

We are among the UK's top three automotive retailers, representing 32 manufacturer brands and selling a wide range of new and used vehicles across over 150 dealerships in the UK and Ireland.

We believe our people are our greatest asset and are committed to offering a leading rewards and benefits package, including:

• Competitive salaries with clear progression pay scales
• Generous annual leave, increasing with service length
• Eligibility for our car and cycle-to-work schemes
• Enhanced maternity, paternity, and adoption leave (full pay for specified durations)
• Critical illness cover, life assurance, and free will writing
• Tech scheme, eye care, and shopping vouchers
• Employee assistance program and free Smart Health GP services for employees and immediate family

We are an equal opportunities employer committed to a discrimination-free, inclusive workplace where everyone can reach their full potential. Successful applicants will undergo employment checks, including employment history, address verification, credit check, criminal record check, and driver’s license verification if applicable.