Aftersales Coordinator

Compass Point Recruitment; Haverhill; On-site; GBP 28,000 - 32,000; Full time

Job summary

A recruitment agency in Haverhill is seeking an Aftersales Coordinator. This role involves supporting customer orders, building relationships with clients, and managing the parts-order journey. The ideal candidate has logistics or manufacturing experience and excellent communication skills. Competitive salary and opportunities for career growth are offered, alongside 25 days holiday and a pension scheme.

Benefits

Competitive salary

Pension scheme

25 days holiday plus UK bank holidays

Training programmes

Opportunities to travel

Qualifications

• Experience in a logistics or manufacturing environment.
• Confidence in phone communication with customers.
• Positive attitude and eagerness to learn.

Responsibilities

• Build strong relationships with distributors and customers.
• Raise invoices and manage delivery costs.
• Process orders using in-house CRM.

Skills

Logistics experience

Communication skills

Attention to detail

Customer relationship management

Tools

In-house CRM

Job description

Title: Aftersales Coordinator

Location: Haverhill

Type: Full-Time, Permanent

Hours: 8:30am 5:00pm

Salary: £28,000 £32,000 per annum

Are you someone who loves keeping things organised, supporting customers, and being at the heart of a busy operation? Our ambitious manufacturing client in Haverhill is looking for a proactive Aftersales Coordinator to join their growing team.

In this role, you'll become a key part of the aftercare function - working closely with customer experience and logistics teams to ensure every order runs smoothly from start to finish. You'll also build relationships with global teams and industry customers, becoming the go-to person for parts enquiries and updates.

What You'll Be Doing

• Building strong relationships with distributors and customers, offering excellent service every step of the way.
• Raising invoices after purchases and keeping delivery and parts costs updated accurately.
• Creating quotations and processing orders using a bespoke in-house CRM (full training provided).
• Helping customers identify the right parts for their needs, becoming an expert before you know it.
• Managing the full parts-order journey, including bookings and creating shipping documentation for both UK and international shipments.
• Monitoring shipments and keeping customers updated on progress.
• Acting as the first point of contact for customer enquiries by phone and email.

What We're Looking For

• Experience within logistics, manufacturing, or a machinery-based environment.
• Previous aftersales or coordination experience within a manufacturing setting is ideal.
• Someone confident on the phone, with a professional and friendly communication style.
• Great attention to detail and strong data-management skills.
• A positive attitude and eagerness to learn, grow, and develop.

What's In It For You

• A competitive salary based on experience.
• Genuine opportunities to grow your career within an expanding business.
• Pension scheme.
• A supportive, welcoming team.
• 25 days holiday plus UK bank holidays.
• Training programmes and opportunities to travel.

If you're enthusiastic, organised, and ready to take the next step in your career, this could be the perfect fit. Whether you've worked in aftersales before or come from a similar environment, we'd love to hear from you – apply today.