Aftersales Booking & Customer Care Consultant

Sytner Group; Frimley; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

33 days holiday inc. bank holidays

Maternity/Paternity/Adoption Pay

Career Development

Long service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / family

Job summary

Sytner Group in Frimley is seeking a part-time Aftersales Consultant to join a customer-focused team and help deliver an exceptional experience. You will manage service bookings, respond to enquiries, and ensure customers receive professional support throughout their journey.

You’ll work with Audi digital systems, support service advisors, and handle calls, invoicing and post-visit feedback, while contributing to Fast Track programmes and ongoing customer care excellence.

Qualifications

• Strong organisational and administrative skills.
• Excellent attention to detail and a customer-focused approach.
• Background in customer service, ideally in a busy or call-handling environment.
• Experience with Kerridge would be an advantage (but not essential).

Responsibilities

• Manage service leads generated through the myAudi app and connected car technologies.
• Drive high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries.
• Support our Service Advisors and Hosts in the reception area.
• Handle pre-calls, customer updates, invoicing, and post-visit feedback.
• Assist with our Fast Track Programmes and maintain contact throughout the workshop visit.
• Support the dealership with telephony processes.

Skills

Organisational skills

Attention to detail

Customer service experience

Kerridge experience (advantage)

Tools

Kerridge

Job description

Sytner Group in Frimley is seeking a part-time Aftersales Consultant to join a customer-focused team and help deliver an exceptional experience. You will manage service bookings, respond to enquiries, and ensure customers receive professional support throughout their journey.

You’ll work with Audi digital systems, support service advisors, and handle calls, invoicing and post-visit feedback, while contributing to Fast Track programmes and ongoing customer care excellence.