Aftersales Advisor – Mercedes-Benz

LSH Auto UK Limited; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Colleague Referral Scheme

Mercedes Benz training and leadership

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday (incl bank holidays)

Wellbeing Support

Company Pension

On site gym

Job summary

LSH Auto UK Limited, a premium Mercedes-Benz retailer, seeks an Aftersales Executive to ensure a smooth service journey from inquiry to completion. You will foster trust, maintain clear communication, and collaborate across customer-facing and workshop teams to uphold high service standards.

The role emphasizes timely updates on repair progress, effective issue resolution, and opportunities to upsell service plans and maintenance packages within a UK dealership environment.

Qualifications

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
• Valid driver's licence and eligibility to work in the UK.
• Experience with Keyloop is a plus.

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

Skills

Customer service experience

Communication skills

Collaboration

Problem solving

Tools

Keyloop

Job description

LSH Auto UK Limited, a premium Mercedes-Benz retailer, seeks an Aftersales Executive to ensure a smooth service journey from inquiry to completion. You will foster trust, maintain clear communication, and collaborate across customer-facing and workshop teams to uphold high service standards.

The role emphasizes timely updates on repair progress, effective issue resolution, and opportunities to upsell service plans and maintenance packages within a UK dealership environment.