Aftersales Advisor

Perfect Placement UK Ltd; Royal Borough of Kingston upon Thames; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Profit-based bonus

Career development

Rotating Saturdays

Job summary

Perfect Placement UK Ltd in Kingston upon Thames is seeking an Aftersales Advisor to join a busy, customer-focused team. The role offers a basic salary up to £33,000 depending on experience and a bonus linked to departmental profit, with an OTE up to £37,000.

Hours are Monday to Friday, 8.00am to 6.00pm, with Saturdays on a rota. You will welcome customers, book servicing, advise on work and costs, prepare estimates and liaise with technicians and parts suppliers to ensure smooth workflow.

Qualifications

• Previous experience as an Aftersales Advisor, Service Advisor or Parts Advisor within the motor trade.
• Strong knowledge of vehicle servicing, maintenance and repair processes.
• Confident communication skills and the ability to build rapport with customers.
• Excellent organisation and attention to detail.
• Professional, customer-focused approach.
• Ability to work effectively in a busy dealership environment.
• A full UK driving licence would be advantageous.

Responsibilities

• Welcome customers and provide professional support throughout their vehicle ownership experience.
• Book vehicles into the workshop for servicing, maintenance and repairs.
• Advise customers on recommended work, costs and completion timescales.
• Prepare accurate estimates and provide regular updates throughout the repair process.
• Liaise with technicians, parts suppliers and internal departments to ensure efficient workflow.
• Identify additional work requirements and explain these clearly to customers.
• Support parts-related enquiries and ensure the correct components are available.
• Maintain accurate records and deliver consistently high customer service.
• The Aftersales Advisor will help ensure every customer receives a professional and seamless experience.

Job description

Our well-established car dealership in Kingston upon Thames, Surrey, is seeking an Aftersales Advisor to join our busy, customer-focused team. This is an excellent opportunity for an experienced automotive professional with service or parts knowledge to develop their career within a supportive dealership environment.

• - Basic salary of up to £33,000, depending on experience
• - Bonus linked to departmental profit
• - OTE of up to £37,000
• - Monday to Friday, 8.00am to 6.00pm
• - Saturdays worked on a manageable rota
• - Established and professional automotive dealership
• - Varied service and parts-related responsibilities
• - Opportunity for long-term career development

Duties:

• - As an Aftersales Advisor, welcome customers and provide professional support throughout their vehicle ownership experience
• - Book vehicles into the workshop for servicing, maintenance and repairs
• - Advise customers on recommended work, costs and completion timescales
• - Prepare accurate estimates and provide regular updates throughout the repair process
• - Liaise with technicians, parts suppliers and internal departments to ensure efficient workflow
• - Identify additional work requirements and explain these clearly to customers
• - Support parts-related enquiries and ensure the correct components are available
• - Maintain accurate records and deliver consistently high customer service
• - The Aftersales Advisor will help ensure every customer receives a professional and seamless experience

Requirements:

• - Previous experience as an Aftersales Advisor, Service Advisor or Parts Advisor within the motor trade
• - Strong knowledge of vehicle servicing, maintenance and repair processes
• - Confident communication skills and the ability to build rapport with customers
• - Excellent organisation and attention to detail
• - Professional, customer-focused approach
• - Ability to work effectively in a busy dealership environment
• - A full UK driving licence would be advantageous
• - To succeed as an Aftersales Advisor, you will demonstrate reliability, commercial awareness and a commitment to high standards

This opportunity offers an attractive salary, bonus potential and the chance to join a supportive automotive aftersales team. An Aftersales Advisor seeking a rewarding next step in their career is encouraged to apply.