Aftersales Advisor

TN United Kingdom; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the motorcycle sector is seeking a dedicated Aftersales Advisor to enhance customer satisfaction and service quality. This role is pivotal in ensuring customers receive timely and professional advice regarding their vehicle maintenance needs. You will engage with customers, providing clarity on service requirements and costs while also managing parts advisor duties. Join a team that values high standards of customer care and offers a collaborative environment where your contributions can make a significant impact.

Qualifications

• Mindset focused on high customer care standards.
• Minimum 2 years of experience as a Service Advisor.

Responsibilities

• Ensure customers are informed about required service and repairs.
• Advise on repair costs and sell additional products.

Skills

Customer Service

Communication Skills

Parts Knowledge

Tools

In-house Computer System

Job description

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Job Title: Aftersales Advisor

We are currently working with a Main Motorcycle Dealership that is looking to recruit an experienced Aftersales Advisor to join their growing team. Our client prides itself on delivering a consistently high standard of customer care at all times. This position will also involve some Parts Advisor duties.

As an Aftersales Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

1. Ensure customers are aware of service and repair work required to their vehicles in a professional manner.
2. Advise on estimated costs of repairs and work to be undertaken.
3. Sell additional products as appropriate to customers’ needs.
4. Advise on timescales and collection arrangements.
5. Produce job cards on the in-house computer system.
6. Update customer and vehicle records.
7. Document all warranty work in accordance with manufacturer policy.
8. Prepare and complete invoices.

For this Aftersales Advisor position, you will have:

• At least 2 years’ experience working as a Service Advisor.