Training and Implementation Consultant (Aftersales Specialist)

TN United Kingdom; Birmingham; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Training and Implementation Consultant, where your expertise in the automotive industry will help shape the future of dealership operations. In this dynamic role, you will implement innovative solutions, provide essential training, and ensure high-quality service delivery to clients. With a strong focus on collaboration and problem-solving, you'll be instrumental in enhancing customer satisfaction and driving business growth. Enjoy a flexible work environment, competitive salary, and opportunities for career progression in a supportive team. This is your chance to make a real impact in a thriving industry.

Benefits

Company Car

Pension and Life Assurance

25 Days Holiday

Corporate Company Discounts

Employee Recognition and Awards

Qualifications

• Strong background in the automotive industry, specifically in aftersales roles.
• Experience using Pinewood DMS in a dealership environment.

Responsibilities

• Implementing the Pinewood.AI platform into automotive retailers.
• Delivering training sessions to ensure maximum value from the system.

Skills

Aftersales Management

Customer Communication

Time Management

Problem Solving

Organizational Skills

Tools

Pinewood DMS

Job description

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Training and Implementation Consultant (Aftersales Specialist), Birmingham

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Client:

Pinewood.AI

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

34391d65efd0

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

The Opportunity

Pinewood.AI is seeking experienced professionals from the automotive dealership world to join our growing Training and Implementation Team. Whether you’ve worked as an aftersales advisor, service manager, parts specialist, or warranty administrator, this is your opportunity to support our company growth and make a real impact.

Requirements

What to Expect

In this role, you will be:

• Implementing the Pinewood.AI platform into new and existing Automotive retailers across the UK and Internationally
• Ensuring a high quality implementation process, and continuously reviewing the way we do things to ensure we deliver high-quality implementations each time
• Working closely with the customer to understand their needs, setting up and selecting the appropriate parameters, and ensuring the system is set up correctly prior to the 'Go Live' date
• Providing onsite and remote consultancy to our customers as needed
• Delivering informative and clear training sessions to ensure they get the maximum value from the system
• To continuously develop your system knowledge- including parameters, functionality, and integrations

About You

You’ll be an excellent communicator, capable of collaborating and building strong relationships with clients and colleagues across the business. Your problem-solving mindset and deep understanding of the automotive industry will be key to your success

You will need:

• A strong background in the automotive industry, specifically in aftersales roles such as service, parts, or warranty management.
• Strong time management and work output skills.
• A logical thinker with an organised and methodical approach.
• The ability to prioritise your own workload and manage multiple projects at once.
• A strong work ethic and self-motivation
• A clean UK driving license.
• Experience using the Pinewood DMS in a dealership environment.
• Familiarity with service scheduling, parts inventory management, warranty claims, and aftersales reporting.

You can expect full on-the-job training, a flexible work environment, and room to develop a long-term career with us.

• Competitive salary package and generous bonus scheme
• Company Car
• Pension and life assurance
• 25 days holiday
• Hybrid Working
• Clear progression and regular 1-2-1s
• Corporate company discounts
• Employee recognition and awards

About Us

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists we wanted to build practical technology solutions that were designed around how automotive businesses work, recognizing what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions, more easily.