Aftersales Advisor (Pontypool)

TN United Kingdom; Pontypool; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a detail-oriented Aftersales Advisor to join their team in Pontypool. This dynamic role involves managing sales orders, coordinating logistics, and providing exceptional customer support in the automotive sector. The ideal candidate will possess strong communication skills and be fluent in French or German, which will enhance their earning potential. Join a collaborative environment where your contributions will directly impact customer satisfaction and the company's growth in Europe. This is a unique opportunity to take on real responsibility and be part of a thriving business.

Qualifications

• Experience in administrative, aftersales, or customer service roles.
• Fluency in French or German is preferred for salary benefits.

Responsibilities

• Manage sales orders and ensure timely delivery of automotive parts.
• Provide customer support and resolve issues effectively.

Skills

Customer Service

Sales Order Management

Logistics Coordination

Attention to Detail

Communication Skills

Proficiency in French

Proficiency in German

Education

Level 3 Customer Service Qualification

Tools

Epicor ERP

Microsoft Excel

Microsoft Office

Job description

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Aftersales Advisor (Pontypool), Pontypool

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Client:

Location:

Pontypool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a072fa9a9536

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Aftersales Advisor – Automotive Parts (Pontypool)

Location: Pontypool, South Wales
Salary: Up to £30,000 depending on experience and language skills
Hours: Monday to Friday, 9am–5pm (1 day per week work-from-home flexibility)

Are you a detail-focused, customer-driven individual with a background in parts administration or automotive sales support? We’re looking for a confident Aftersales Advisor to join a leading automotive business supporting its expansion into Europe.

This is a varied, fast-paced role combining sales order management, logistics coordination, and B2B customer support. If you're fluent in French or German , your language skills will be highly valued and reflected in the salary offer.

Key Responsibilities:

Manage and process sales orders for parts and accessories through the company’s ERP system (Epicor)

Liaise with warehouse and distribution teams to ensure timely and accurate delivery of orders

Maintain regular contact with customers regarding delivery times, outstanding orders, and updates

Own the resolution of customer issues from enquiry to resolution, maintaining a high standard of service throughout

Ensure data integrity by accurately inputting and maintaining customer information, compliant with GDPR

Provide detailed Excel reports and support commercial analysis with accurate data

Continuously seek and suggest ways to improve internal processes related to aftersales and customer support

Represent the company professionally and positively across all communications

What You'll Bring:

Previous experience in an administrative, aftersales, or customer service role, ideally within the automotive, parts or manufacturing sectors

Proficiency in French or German is strongly preferred and essential to reach the top of the salary band

A proactive, self-motivated attitude with strong attention to detail

Excellent communication skills – both written and verbal – with the confidence to manage challenging situations when needed

Competent in Microsoft Excel and Office packages to create reports and manage records

Organised and calm under pressure, able to prioritise multiple tasks and meet deadlines

Bonus Skills (Desirable but Not Essential):

Experience using Epicor ERP

Familiarity with SQCDP principles or working in a continuous improvement environment

Experience working across global teams or with international customers

Valid UK driving licence, First Aid certificate, or Level 3 customer service qualification

Why Apply?

This is a fantastic opportunity to join a growing business in a pivotal support role. You'll be trusted with real responsibility, work in a collaborative team, and help drive customer satisfaction as part of the company’s continued success in Europe.