Aftersales Advisor

TN United Kingdom; Pontypool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Aftersales Advisor to enhance their dynamic Sales team. This role offers the chance to work in a supportive, international environment where your organisational and communication skills will shine. You will manage parts orders using the Epicor system, ensuring customer satisfaction and efficient service delivery. If you thrive in a fast-paced setting and are fluent in French or German, this is your opportunity to join a company that values integrity and innovation while offering a competitive salary and a hybrid working model for flexibility.

Benefits

Competitive salary

Hybrid working model

Supportive international environment

Personal development opportunities

Qualifications

• Proven experience in a customer-facing role within sales or retail.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Administer and coordinate parts and accessory orders for customers.
• Communicate effectively with warehouse and distribution teams.

Skills

Organisational Skills

Communication Skills

Customer Service

Microsoft Excel

Analytical Skills

Fluency in French

Fluency in German

Tools

Epicor ERP

Microsoft Office Suite

Job description

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Job Title: Aftersales Advisor

Hours: Monday to Friday, 37 hours per week

Hybrid Working: 1 day working from home

Our client is seeking a highly motivated Aftersales Advisor to join their dynamic Sales team. If you are organised, fluent in French or German, customer-focused, and thrive in a fast-paced environment, this is your opportunity to be part of an industry-leading organisation renowned for its commitment to quality, innovation, and customer satisfaction.

Role Overview

As an Aftersales Advisor, you will be at the forefront of the parts sales operation. You will play a key role in processing and managing parts orders through the Epicor system, liaising with customers and internal teams to ensure efficient delivery and outstanding service. You will take ownership of customer issues and see them through to resolution with professionalism and care.

Key Responsibilities

1. Administer and coordinate all parts and accessory orders for assigned customers
2. Accurately input and manage data in the Epicor ERP system
3. Communicate effectively with warehouse and distribution teams
4. Keep customers updated on order status and delivery lead times
5. Take ownership of customer queries and follow them through to resolution
6. Identify and support opportunities to improve service processes
7. Uphold excellent customer service standards and ensure GDPR compliance
8. Produce reports and support informed decision-making using data

What We’re Looking For

Essential Skills & Experience:

1. Strong organisational skills with the ability to prioritise effectively
2. Excellent written and verbal communication
3. Confident when handling challenging customer queries
4. Proficient in Microsoft Excel and Office Suite
5. Previous experience in sales, manufacturing, or automotive retail
6. Analytical and data-driven, with a proactive, solution-focused approach
7. Fluent in French and/or German

Why Join our client?

• Work in a supportive, international environment
• Join a company that values integrity, innovation, and personal development
• Competitive salary and benefits
• Hybrid working model offering flexibility

If you are interested in this opportunity, please apply now or contact the office on 02920 220776.