Aftersales Advisor - Bath KIA

Essex Ford; Bath; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking an Aftersales Advisor to enhance customer engagement at their KIA dealership in Bath. This exciting role invites candidates from all backgrounds, emphasizing the importance of customer service skills and attention to detail. As part of a supportive team, you will be responsible for updating customers on vehicle maintenance, booking services, and upselling products. With a competitive salary and a range of attractive benefits, this is a fantastic opportunity to kickstart your career in the automotive sector. Join a company that values every individual and fosters a collaborative environment where you can thrive.

Benefits

30 days holiday including bank holidays

Discounts on MOT’s, services and parts

Life assurance benefit

Discounted gym membership

Retailer discount portal

£1,000 refer a friend scheme

Full training and support

Qualifications

• No prior experience required, but a background in automotive aftersales is a plus.
• Key attributes include excellent organisational and customer service skills.

Responsibilities

• Update customers on vehicle status and potential work needed.
• Book vehicles into the workshop and achieve performance targets.

Skills

Organisational skills

Customer service

Attention to detail

Computer software systems

UK driving licence

Job description

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our KIA dealership in Bath. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines

This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday & 1 in 3 Saturday’s, up to £30,000 basic salary and an OTE of £35,000 reporting to the Aftersales Manager.

Do I need experience?
Skills
No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills
• A full UK driving licence
• Great attention to detail
• A background in customer service would be highly advantageous
• Experience using computer software systems

Why Allen Motor Group?
Benefits
In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• Discounted gym membership
• Retailer discount portal with discounts from some of the UK’s biggest retailers
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

To be considered for this opportunity please apply now

Aftersales Advisor - Bath KIA
Bath, Somerset, United Kingdom
BA2 3EW
£30,000 - £35,000 OTE
Permanent - Full-time
Posted 8 days ago
Closing date: 30/05/2025
Job reference: DS1289029BatAABK