Service Advisor

Green 4 Motor Company; Royal Leamington Spa; On-site; GBP 25,000 - 38,000; Full time

Job summary

Join a dynamic team as an Aftersales Advisor at a leading Mazda dealership, where your exceptional customer service and communication skills will shine. This role offers the opportunity to maximize departmental performance, ensuring customer satisfaction and smooth operations. With over 25 years of experience, this innovative company values teamwork, respect, and integrity, providing a supportive environment for your growth. Enjoy a competitive salary with OTE potential, generous holiday, and training opportunities. If you are passionate about delivering first-class service and eager to contribute to a respected automotive brand, this is the perfect role for you.

Benefits

22+ days holiday plus bank holidays

Pension scheme

Staff discount on car servicing

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Qualifications

• Previous experience in a Service Department as a Service Advisor or similar role.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Maximise departmental performance through sales of labour and parts.
• Book customer vehicles for maintenance and ensure timely service.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Teamwork

Customer Service

Education

Experience in Service Department

Motor Trade Experience

Job description

We are looking for a Aftersales Advisor to join our Leamington branch, which is part of the Green 4 Motor Company. With over 25 years of dealer experience, we want to continue to build on our reputation as one of the top 25 dealers in the country for providing first-class service to customers and business partners alike. Therefore, we are looking for an Aftersales Advisor who possesses that same ethos.

Our highly respected Mazda dealerships pride themselves on offering the best working environments available with ongoing training and development of all its colleagues and are seeking exceptional applicants looking to take on the challenge at this large volume operation.

Role and Responsibilities

• Maximise departmental performance in line with market potentials through the sale of labour and parts.
• Ensure that all manufacturers’ policies and procedures are adhered to.
• Assist with planning, forecasting, and delivering targets through the growth of workshop utilisation and efficiency.
• Manage and develop the front of house service team.
• Exceed customer satisfaction.
• Book customer vehicles in for maintenance and/or repairs, and liaise with the workshop team to schedule the workload.
• Meet customers on arrival and provide them with a seamless service, from drop-off to vehicle handover.
• Update customers with progress on their vehicle, authorise additional work, and make follow-up calls.
• Liaise with the Workshop, Parts, and Sales department to ensure customers' vehicles are ready on time.
• Provide support for line managers.

About you

• Previous experience in a Service Department having worked as a Service Advisor, Senior Service Advisor, or Workshop Controller.
• Excellent communicator with outstanding interpersonal skills.
• Ability to work to a high standard, possessing a high attention to detail.
• Ability to engage with other members of the dealership to encourage a smooth and efficient service for our customers, whether working independently or as part of a team.
• Motor trade experience is preferred but not essential as full training will be provided.
• Able to work between 8.30am - 5.30pm on rota, plus alternate Saturday mornings.

The successful candidate will be part of a friendly, hard-working team based at Leamington Mazda.

At Green 4 Motor Company, we are committed to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in our job description, we encourage you to apply anyway. You might just be the right candidate for this role or other roles within the company.

Benefits

• 22+ days holiday plus bank holidays.
• £25k basic with OTE over £38K depending on experience.
• Pension scheme.
• Staff discount on car servicing.
• Long service and loyalty incentives.
• Staff referral scheme.
• In-house, manufacturer & professional qualifications.

About Us

Green 4 Motor Company is an official representative of the Mazda brand, as well as selling a broad stock of Approved Used vehicles. Operating from 3 sites across the Midlands, our Coventry, Leamington, and Stourbridge dealerships each have a passionate and knowledgeable team dedicated to providing our customers with friendly and professional service. Alongside automotive retail, we offer a range of aftersales services designed to keep your vehicle in the best condition. Whether you are looking for a service or MOT, we have an aftersales team with specialised knowledge to ensure your car receives the best. Our service advisors will keep you informed every step of the way so that you are reassured that your car is in good hands. We also provide genuine parts and accessories that are specifically designed for each model in the Mazda family.

Our story began in December 1996, when our chairman and business partners purchased Leamington Mazda from Mazda UK – bringing it into private ownership, with Coventry Mazda following shortly after. The new management team injected a relentless focus on exceptional customer service, building a reputation for excellence in the local area. Over 25 years later, the business has grown but the values and ethos remain the same.

Our Green 4 Motor Company core values have been carefully crafted to represent the core pillars of the business:

• Teamwork - The key to driving us forward.
• Respect - Bring mutual trust to every engagement.
• Integrity - Act with honesty, honour, and purpose.
• Leadership - Empower those around you every day.