Aftersales Administrator

Shelbourne Motors Maxus; Newry; On-site; GBP 21,000 - 27,000; Full time

Job summary

Shelbourne Motors in Newry is seeking an Aftersales Administrator to join our busy aftersales team. You will support the Workshop Controller, manage workshop workflow, review job cards, and ensure warranty standards are met while focusing on safety, quality and customer service.

Experience in a franchised dealership is preferred, with IT/system proficiency and a full UK driving licence. The role is based in Newry with regular hours and some weekend work as described.

Qualifications

• Experience as an administrator in a franchised dealership.
• Strong organisational and leadership skills.
• IT / systems experience.
• Ability to work in a fast-paced environment.
• Team player with focus on efficiency, quality & customer service.
• Full clean UK driving licence.

Responsibilities

• Support the Workshop Controller to manage and control daily workshop workflow.
• Review all job cards 72 hours in advance to ensure resources are ready.
• Support 100% Vehicle Health Check (VHC) completion.
• Plan daily workflow and reassign work via Keyloop as required.
• Allocate jobs effectively to maximise technician efficiency.
• Ensure adherence to manufacturer warranty standards.
• Manage all aftersales sales lines, including recalls and parts ordering.
• Maintain a safe, clean and high-quality work environment with a focus on customer satisfaction.

Skills

Franchised dealership admin

IT / systems experience

Organisational skills

Team player

Driving licence

Tools

Keyloop

Job description

Join the Newry Aftersales team!

Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions. In recent years, Shelbourne Motors has undergone a major period of transformation and recognition.

Most Recently, We Were Proudly Awarded

• Dealer Group of the Year 2024 & 2025
• EV Dealer of the Year 2025
• Best Marketing Campaign 2025
• Business Eye - Northern Ireland's Fastest Growing Family Business
• AM Awards - Highly Commended: Best Marketing Strategy

Our success is driven by our people, our ambition, and our long-term vision: To be the most trusted, customer-centred and sustainable automotive group. Our Mission and Values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do. We are now seeking an Aftersales Administrator to join our Aftersales team in Newry.

Location: Newry

Hours of Work: Monday - Thursday 8.00am - 5.30pm - Friday 8.00am - 3:00pm - Every third Saturday 9.00am - 1.00pm

The Role

This role directly supports the workshop controller and plays a crucial role in ensuring the efficient operation of the aftersales department. Your responsibilities will involve job preparation, business generation, quality control, workshop coordination, and adherence to manufacturer franchise warranty standards.

Day-to-day Duties

• Support the Workshop Controller to manage and control the daily workflow of the workshop
• Review all job cards 72 hours in advance, ensuring the workshop is adequately resourced and equipped for the scheduled work
• Support100% Vehicle Health Check (VHC) completion
• Plan daily workflow, reassigning work via Keyloop if required.
• Allocate jobs effectively to maximise technician efficiency and productivity
• Ensure adherence to all manufacturer warranty standards.
• Manage all sales lines pushed to aftersales, including recall checks and parts ordering.
• Ensure work environment is maintained to the highest standards and promote a positive work environment focused on safety, quality, efficiency, and customer satisfaction

About You

• Previous experience as an administrator within a franchised dealership
• Strong organisational and leadership skills
• IT/system experience
• Ability to work in a fast-paced environment
• A team player with a focus on efficiency, quality & customer service
• A full clean UK driving licence.

If you are passionate about delivering excellent customer service with a dedication to quality, Shelbourne Motors would love to hear from you.

Shelbourne Motors Limited is an Equal Opportunities Employer.