Aftercare Manager – New Build Homes

Fawkes & Reece Group; Great Blakenham; Presencial; GBP 35.000 - 55.000; Tempo integral

Resumo da vaga

Fawkes & Reece Group is seeking a Customer Service Manager to lead aftercare for new build properties across Ipswich, Bury St Edmunds, Ely and surrounding areas. You will attend appointments in finished properties, diagnose issues, and coordinate sub-contractors to ensure issues are resolved promptly.

Ideal candidates have a trades or site background with aftercare experience and a proven ability to deliver 5-star customer service while monitoring works and managing defects and warranties.

Qualificações

• Experience in aftercare for new build housing.
• Trades or site background with aftercare knowledge preferred.
• Strong customer service and problem-solving skills.

Responsabilidades

• Attend appointments at finished properties.
• Diagnose issues within customers' properties.
• Book in sub-contractors to carry out works.
• Deliver 5-star customer service at all levels.
• Monitor operative works.
• Manage defects and warranty processes.

Conhecimentos

Customer service

Aftercare

Site experience

Diagnostics

Subcontractor management

Warranty management

Quality monitoring

Descrição da vaga

Fawkes & Reece Group is seeking a Customer Service Manager to lead aftercare for new build properties across Ipswich, Bury St Edmunds, Ely and surrounding areas. You will attend appointments in finished properties, diagnose issues, and coordinate sub-contractors to ensure issues are resolved promptly.

Ideal candidates have a trades or site background with aftercare experience and a proven ability to deliver 5-star customer service while monitoring works and managing defects and warranties.