New Build Aftercare Manager - 5★ Customer Service

Fawkes & Reece Group; Ipswich; On-site; GBP 35,000 - 45,000; Full time

Job summary

Fawkes & Reece Group is seeking a Customer Service Manager to oversee aftercare services for new builds across Ipswich and surrounding areas. The candidate should bring hands-on site or trades experience and a strong focus on delivering high-quality customer service.

Key duties include attending appointments at finished properties, diagnosing issues, coordinating sub-contractors, and managing defects and warranty processes to uphold 5-star service standards.

Qualifications

• Trades or site background with experience in New Build Aftercare.

Responsibilities

• Attending appointments in finished properties
• Diagnosing issues within customers' properties
• Booking in sub contractors to carry out works
• Ensuring that you deliver 5* customer service on all levels
• Defect & Warranty Management

Job description

Fawkes & Reece Group is seeking a Customer Service Manager to oversee aftercare services for new builds across Ipswich and surrounding areas. The candidate should bring hands-on site or trades experience and a strong focus on delivering high-quality customer service.

Key duties include attending appointments at finished properties, diagnosing issues, coordinating sub-contractors, and managing defects and warranty processes to uphold 5-star service standards.