Regional Aftercare Manager

Fawkes & Reece; Bedford; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Bonus Scheme

Job summary

A highly respected British Contractor in the United Kingdom is looking for a Regional Aftercare Manager to lead aftercare services for school projects. This position involves managing defects and ensuring client satisfaction. The ideal candidate should have experience in facilities management and a solid understanding of building systems. You will be the primary contact for aftercare matters and hold key responsibilities in ensuring compliance and reporting on performance. The role offers a bonus scheme.

Qualifications

• Experience in aftercare, facilities, or maintenance management within construction.
• Strong understanding of maintenance planning and defect management.
• Excellent communication and organisation skills.

Responsibilities

• Lead and manage the aftercare service for multiple school projects.
• Coordinate maintenance work, snagging rectification, and repairs.
• Serve as the primary client contact for aftercare matters.
• Ensure compliance with health and safety regulations.
• Monitor and report on aftercare performance.
• Prepare and maintain accurate records and documentation.

Skills

Experience in aftercare and facilities management

Strong understanding of building systems

Excellent communication skills

Stakeholder management skills

Job description

I am currently supporting a highly respected British Contractor with their Search for a Regional Aftercare Manager. This role ensures that newly completed and occupied school facilities are maintained to agreed standards, all defects and issues are managed efficiently, and client satisfaction is achieved throughout the post-handover period.

About the role

• Lead and manage the aftercare service for multiple school projects during the post-handover and defects liability periods, ensuring that all issues are logged, tracked, and resolved in line with contractual obligations and internal quality standards.
• Coordinate with internal project teams, subcontractors, and external service providers to prioritise and execute timely reactive and planned maintenance work, snagging rectification, and minor repairs.
• Serve as the primary client contact for aftercare matters, maintaining clear communication with school stakeholders, client representatives, and facilities teams.
• Ensure compliance with health, safety, statutory regulations, and quality requirements throughout all aftercare activities.
• Monitor and report on aftercare performance, including defect trends, maintenance outcomes, response times, and status of outstanding actions to senior management.
• Prepare and maintain accurate records and documentation (such as snag logs, inspections, warranties, and maintenance schedules) to support continuity of service and future improvements.
• Work with the commercial and operations teams to support lessons learned and continual improvement of aftercare processes across the education portfolio.

Requirements

• Experience in aftercare, facilities, or maintenance management within the construction or building services sector, ideally with exposure to education, public sector, or multi-site estates.
• Strong understanding of building systems, maintenance planning, defect management, and handover processes.
• Excellent communication, organisation, and stakeholder management skills to build positive relationships with clients and internal delivery teams.
• Proven ability to coordinate multiple projects and conflicting priorities across a large geographical region.
• Valid UK driving licence and willingness to travel regularly to school sites throughout the UK.

What’s on offer

• Bonus Scheme

If you want to hear more about the role please apply below or reach out to Max Davies at the Fawkes and Reece London office.