Bonus-Eligible School Aftercare Lead

Fawkes & Reece Group; England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Bonus Scheme

Job summary

Fawkes & Reece Group is seeking an Aftercare Manager to lead the post-handover aftercare across our school projects, ensuring defects are resolved and client satisfaction maintained throughout the defects liability period.

You will coordinate with internal teams, subcontractors and external providers to prioritise maintenance, snagging, and minor repairs, while maintaining compliance, records, and regular performance reporting.

Qualifications

• Experience in aftercare, facilities, or maintenance management within construction or building services
• Strong understanding of building systems, maintenance planning and handover processes
• Excellent communication, organisation and stakeholder management skills
• Proven ability to coordinate multiple projects across large regions
• Valid UK driving licence and willingness to travel to school sites across Home Counties

Responsibilities

• Lead and manage the aftercare service for multiple school projects during post-handover and defects liability periods, ensuring issues are logged, tracked, and resolved.
• Coordinate with internal project teams, subcontractors and external providers to prioritise and execute timely reactive and planned maintenance, snagging, and minor repairs.
• Serve as the primary client contact for aftercare matters, maintaining clear communication with school stakeholders, client representatives and facilities teams.
• Ensure compliance with health, safety, statutory regulations, and quality requirements throughout all aftercare activities.
• Monitor and report on aftercare performance, including defect trends, maintenance outcomes, response times, and status of outstanding actions to senior management.
• Prepare and maintain accurate records and documentation (snag logs, inspections, warranties, maintenance schedules) to support continuity of service and future improvements.
• Work with commercial and operations teams to support lessons learned and continual improvement of aftercare processes across the education portfolio.

Skills

Aftercare management

Facilities maintenance

Defect management

Stakeholder management

Project coordination

Building systems

Driving licence

Job description

Fawkes & Reece Group is seeking an Aftercare Manager to lead the post-handover aftercare across our school projects, ensuring defects are resolved and client satisfaction maintained throughout the defects liability period.

You will coordinate with internal teams, subcontractors and external providers to prioritise maintenance, snagging, and minor repairs, while maintaining compliance, records, and regular performance reporting.