Aftercare Coordinator

Confidential; Keele; Hybride; GBP 36 016 000 - 37 195 000; Temps partiel

Résumé du poste

Adecco is seeking an Aftercare Coordinator for a hybrid role with 2 days weekly travel to Keele office. The role involves registering candidates for volume campaigns, managing them through assignments, and ensuring service levels are met.

Ideal candidates have experience in admin, customer contact, or recruitment, strong communication skills, and the ability to manage multiple tasks and deadlines. IT skills with MS Office are essential.

Qualifications

• Previous experience in an administrative, customer contact, coordination, or recruitment role.
• Excellent verbal and written communication skills.
• Ability to build effective working relationships.
• Highly organised, with the ability to manage multiple tasks and meet deadlines.
• A team player with a strong customer-service mindset.
• Willingness to learn, adaptable, and proactive in approach.
• Strong knowledge IT systems such as Microsoft Office (Word, Excel, PowerPoint, Outlook)

Responsabilités

• Working within our Aftercare department
• Managing inbound associate and client support phone line
• Manage candidates once they start with our client throughout their assignment.
• Support with pre-employment checks
• Payroll and query management via phone and mailbox

Connaissances

Administrative experience

Customer service mindset

Coordination

Recruitment experience

Communication skills

Organisational skills

Team player

Adaptability

MS Office

Outils

Microsoft Office

Description du poste

Job Title: Aftercare Coordinator

Location: Hybrid working with 2 days weekly travel to our Keele office

Hours : 37.5 hours

Rate: 13.41 p/h

Duration: Temporary

We're looking for a Coordinator to join our growing team and support workforce management across a range of client programmes. In this role, you'll take ownership of registering candidate for our volume campaigns, managing them through their assignment with our end client, and ensuring service levels and performance targets are consistently met.

What you'll be doing

• Working within our Aftercare department
• Managing inbound associate and client support phone line
• Manage candidates once they start with our client throughout their assignment.
• Support with pre-employment checks
• Payroll and query management via phone and mailbox

What we're looking for

• Previous experience in an administrative, customer contact, coordination, or recruitment role
• Excellent verbal and written communication skills
• Ability to build effective working relationships
• Highly organised, with the ability to manage multiple tasks and meet deadlines
• A team player with a strong customer-service mindset
• Willingness to learn, adaptable, and proactive in approach
• Strong knowledge IT systems such as Microsoft Office (Word, Excel, PowerPoint, Outlook)

Personal attributes

• Strong communicator
• Positive, can-do attitude
• Well organised and detail-oriented
• Collaborative team player
• Able to work with empathy and show resilience

Why join us?

• Be part of a supportive, collaborative Aftercare team
• Gain hands-on experience across a wide range of administrative tasks.
• Opportunity to grow your career within Customer Experience

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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