Aftercare Coordinator

Adecco Portugal; Keele; Hybrid; GBP 15,000 - 22,000; Full time

Job summary

Adecco Group UK & Ireland is seeking an Aftercare Coordinator to join our team on a temporary basis. The role is hybrid, with 2 days weekly travel to our Keele office and a 37.5-hour week.

You will manage the support line for associates and clients, assist with pre-employment checks, and handle payroll and enquiries by phone and email. Strong communication, organisational skills, and a customer-service mindset are essential.

Qualifications

• Previous experience in administrative, customer contact, coordination, or recruitment roles.
• Excellent verbal and written communication skills.
• Highly organised with ability to manage multiple tasks and meet deadlines.
• Strong customer-service mindset and team player.
• Proactive, adaptable and willing to learn.

Responsibilities

• Manage inbound associate and client support phone line.
• Support aftercare activities and maintain candidate relations throughout assignments.
• Assist with pre-employment checks and payroll/query management via phone and mailbox.
• Coordinate administrative tasks within the aftercare department.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Title: Aftercare Coordinator

Location: Hybrid working with 2 days weekly travel to our Keele office

Hours: 37.5 hours

Rate: £13.41 p/h

Duration: Temporary

What you'll be doing

• Working within our Aftercare department
• Managing inbound associate and client support phone line
• Manage candidates once they start with our client throughout their assignment.
• Support with pre-employment checks
• Payroll and query management via phone and mailbox

What we're looking for

• Previous experience in an administrative, customer contact, coordination, or recruitment role
• Excellent verbal and written communication skills
• Ability to build effective working relationships
• Highly organised, with the ability to manage multiple tasks and meet deadlines
• A team player with a strong customer-service mindset
• Willingness to learn, adaptable, and proactive in approach
• Strong knowledge IT systems such as Microsoft Office (Word, Excel, PowerPoint, Outlook)

Personal attributes

• Strong communicator
• Positive, can-do attitude
• Well organised and detail-oriented
• Collaborative team player
• Able to work with empathy and show resilience

Why join us?

• Be part of a supportive, collaborative Aftercare team
• Gain hands‑on experience across a wide range of administrative tasks.
• Opportunity to grow your career within Customer Experience

The Adecco Group UK & Ireland is an Equal Opportunities Employer.