Aftercare Coordinator

Adecco Portugal; Stafford; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Hybrid work model

Keele office access

Job summary

Adecco Portugal is seeking an Aftercare Coordinator for a hybrid role with 2 days weekly travel to Keele office. 37.5 hours per week, temporary contract, rate £13.41 per hour. You will register candidates, manage their assignments with our client, and ensure service levels are met.

You will handle aftercare tasks, support inbound lines, assist with pre-employment checks, and manage payroll and queries while maintaining strong customer service and organisational standards.

Qualifications

• Previous experience in an administrative, customer contact, coordination, or recruitment role.
• Excellent verbal and written communication skills.
• Highly organised with the ability to manage multiple tasks and meet deadlines.
• Strong IT skills, Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Working within our Aftercare department
• Managing inbound associate and client support phone line
• Manage candidates once they start with our client throughout their assignment.
• Support with pre-employment checks
• Payroll and query management via phone and mailbox

Skills

Administrative experience

Customer service mindset

Coordination

Microsoft Office

Job description

Job Title: Aftercare Coordinator

Location: Hybrid working with 2 days weekly travel to our Keele office

Hours : 37.5 hours

Rate: 13.41 p/h

Duration: Temporary

We're looking for a Coordinator to join our growing team and support workforce management across a range of client programmes. In this role, you'll take ownership of registering candidate for our volume campaigns, managing them through their assignment with our end client, and ensuring service levels and performance targets are consistently met.

What you'll be doing

• Working within our Aftercare department
• Managing inbound associate and client support phone line
• Manage candidates once they start with our client throughout their assignment.
• Support with pre-employment checks
• Payroll and query management via phone and mailbox

What we're looking for

• Previous experience in an administrative, customer contact, coordination, or recruitment role
• Excellent verbal and written communication skills
• Ability to build effective working relationships
• Highly organised, with the ability to manage multiple tasks and meet deadlines
• A team player with a strong customer-service mindset
• Willingness to learn, adaptable, and proactive in approach
• Strong knowledge IT systems such as Microsoft Office (Word, Excel, PowerPoint, Outlook)

Personal attributes

• Strong communicator
• Positive, can-do attitude
• Well organised and detail-oriented
• Collaborative team player
• Able to work with empathy and show resilience

Why join us?

• Be part of a supportive, collaborative Aftercare team
• Gain hands-on experience across a wide range of administrative tasks.
• Opportunity to grow your career within Customer Experience