Aftersales Manager

Paul Rigby Group; Stafford; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Pension scheme

Employee discounts

Training & development

28 days holiday

Competitive salary

Job summary

Paul Rigby Ltd is seeking an Aftersales Manager in Stafford to lead the aftersales team, drive service excellence, and maximise revenue opportunities. The role demands a hands-on leader who can inspire staff, manage day-to-day operations, and build strong customer and supplier relationships.

The successful candidate will oversee service advisors, technicians, and parts staff, implement effective aftersales strategies, and report on performance to senior management.

Qualifications

• Proven experience in an aftersales management role within the automotive sector, ideally in a dealership environment.
• Strong leadership and people management skills are essential.
• Excellent customer service and relationship-building abilities.
• Solid understanding of service and parts operations and processes.

Responsibilities

• Lead and manage the aftersales team to ensure high service standards.
• Develop and implement strategies to meet sales targets and customer satisfaction.
• Monitor aftersales performance metrics and take corrective action when needed.
• Maintain compliance with health and safety regulations and company policies.
• Oversee parts inventory management and supplier relationships.
• Collaborate with sales and finance to deliver a seamless customer experience.
• Prepare regular reports for senior management on performance and feedback.

Skills

Leadership

Customer service

Communication skills

Organisational skills

Problem solving

Team management

Job description

Aftersales Manager - Paul Rigby Ltd

Aftersales Manager

Location: Stafford, Staffordshire, United Kingdom

Salary: £44,000 per Annum

Employment Type: Full-time, Permanent

About Paul Rigby Ltd

At Paul Rigby Ltd, we pride ourselves on delivering exceptional automotive experiences for our customers. As a leading name in the automotive industry, our success is built on a strong team dedicated to excellence in every aspect of our business. We are currently seeking a motivated and experienced Aftersales Manager to join our Stafford team and play a pivotal role in maintaining our high standards and driving continued growth.

Role Overview

The Aftersales Manager will be responsible for overseeing the aftersales operations, ensuring outstanding customer service, and maximising revenue opportunities. This role requires a hands‑on leader who can inspire a talented team, manage day-to-day activities efficiently, and maintain excellent relationships with customers and suppliers alike.

Key Responsibilities

• Lead and manage the aftersales team, including service advisors, technicians, and parts staff, fostering a positive and productive working environment.
• Develop and implement aftersales strategies to achieve sales targets and improve customer satisfaction.
• Monitor and analyse aftersales performance metrics, identifying areas for improvement and taking corrective action as necessary.
• Ensure compliance with company policies, health and safety regulations, and industry standards.
• Maintain strong relationships with customers, addressing any concerns promptly and effectively to enhance loyalty.
• Oversee the management of parts inventory, ensuring availability while controlling costs.
• Collaborate with other departments, including sales and finance, to deliver a seamless customer experience.
• Prepare regular reports for senior management on aftersales performance and customer feedback.
• Stay up-to-date with industry trends and competitor activity to maintain a competitive edge.

Qualifications & Experience

• Proven experience in an aftersales management role within the automotive sector, ideally in a dealership environment.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Good understanding of automotive service and parts operations.
• Strong organisational and problem‑solving abilities.
• Familiarity with relevant computer systems and software used in aftersales management.
• Customer‑focused mindset with a commitment to delivering exceptional service.
• Full UK driving licence.

Benefits

• Competitive salary of £44,000 per annum.
• Opportunity to work with a respected and growing automotive company.
• Supportive and friendly team environment.
• Ongoing training and development opportunities.
• Contributory pension scheme.
• Employee discounts on vehicles and services.
• 28 days holiday entitlement, including bank holidays.