After Sales Advisor

HAYNES BROTHERS LIMITED; Winchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Haynes Agricultural Ltd seeks an Aftersales Advisor to bridge customers, service and parts, maximise equipment uptime and deliver an exceptional customer experience across the Haynes Group.

You will leverage Livelink and CNH My Fleet to identify service needs, generate leads and support promotions, ensuring consistent, high-quality care for customers and equipment.

Qualifications

• Proven experience in aftersales or a related field within agricultural or machinery industry.
• Strong knowledge of aftersales products, services, warranties and contracts.
• Proficiency in CRM platforms and Microsoft Office applications.
• Excellent communication and negotiation abilities.

Responsibilities

• Lead and promote Customer Care initiatives across the Group to ensure high-quality service.
• Use Livelink and CNH My Fleet to identify service needs, generate leads and uncover opportunities.
• Support telematics-based fleet monitoring and management.
• Analyse telematics data to create targeted service and parts programs with Service/Parts Managers.
• Collaborate with Group Parts and Service Managers on customer-focused promotions.
• Develop and promote fixed-price repair solutions for maintenance and upgrades.
• Coordinate group-wide fixed-price servicing packages to ensure value and satisfaction.

Skills

Aftersales experience

CRM proficiency

Office suite

Tools

Livelink

CNH My Fleet

CRM platforms

Microsoft Office

Job description

After Sales Advisor Reference Number - 0123445567567

Aftersales Advisor

Join our Agricultural Aftersales team and play a key role in supporting customers across the Haynes Group.

About Us

Haynes Agricultural Ltd is a long-established, family-owned business (part of the Haynes Group, founded in 1790). We are proud main dealers for New Holland, Case IH, JCB and leading brands including Kawasaki, McConnel, Stihl, Husqvarna and more. With modern depots across the Southeast, including our Alton site, we deliver exceptional support to ground care professionals, local authorities, amenity sectors, farmers and contractors. We invest heavily in our people and offer long-term career development.

Role Overview

As an Aftersales Advisor, you will act as a vital link between customers, the service team and the parts department, helping to maximise equipment uptime and ensure an exceptional customer experience.

Responsibilities

• Lead and promote Customer Care initiatives across the Group, ensuring a smooth, professional and high-quality service experience.
• Utilise Livelink and CNH My Fleet platforms to identify service requirements, generate leads and uncover new business opportunities across the Group.
• Provide support for telematics-based fleet monitoring and management.
• Analyse telematics and fleet data to create targeted service and parts programmes in collaboration with Service and Parts Managers.
• Work closely with the Group Parts and Service Managers to develop, launch and manage customer-focused promotions that drive engagement and sales growth.
• Develop and promote fixed-price repair solutions for regular maintenance and equipment upgrade opportunities.
• Coordinate and support group-wide fixed-price servicing packages, ensuring consistency, value and customer satisfaction.

Key Requirements

• Proven experience in aftersales or a related field within the agricultural or machinery industry.
• Strong knowledge of aftersales products and services, including parts, service contracts, warranties and extended warranties.
• Proficiency in CRM platforms and Microsoft Office applications.
• Excellent communication, interpersonal and negotiation abilities.
• Strong ability to build and maintain effective working relationships with customers and internal teams.
• Self-motivated with a proactive approach and a strong commercial mindset.
• Able to work both independently and collaboratively within a team environment.
• Highly organised with strong attention to detail.
• Excellent written and verbal communication skills.
• Full, clean driving licence.

Haynes Bros. Ltd is committed to diversity and equal opportunities.

We welcome applications from all individuals regardless of gender, ethnicity, disability, religion, age or identity.

The Haynes Group is an equal opportunities employer.

Thank you for your interest in joining our team.