Aftersales Manager

Charles Hurst Group Ltd; Belfast; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

Eyecare vouchers

Smart Health access

Dental insurance

Critical illness cover

Travel insurance

Discounted gym memberships

Job summary

An automotive service company in the UK is seeking an Aftersales Manager to lead their team in achieving aftersales targets and enhancing customer satisfaction. The ideal candidate will have proven experience in service management, strong leadership skills, and a commitment to service excellence. This full-time position offers a competitive salary along with generous benefits including enhanced family leave and health coverage.

Qualifications

• Experience in automotive aftersales or service management is crucial.
• Strong leadership and coaching skills are required.
• Must possess excellent analytical and communication skills.
• Customer-first approach and passion for service excellence.
• Willingness to travel across franchise locations as needed.
• Full UK driving licence.

Responsibilities

• Lead and support franchisees in achieving aftersales targets.
• Implement and monitor service performance metrics.
• Drive customer service excellence and satisfaction.
• Identify and roll out best practices across locations.
• Deliver training and coaching to aftersales teams.
• Liaise with internal departments to support smooth operations.

Skills

Proven experience in automotive aftersales or service management

Strong leadership

Coaching skills

Communication skills

Analytical mindset

Customer-first approach

Full UK driving licence

Job description

Join to apply for the Aftersales Manager role at Charles Hurst Group Ltd.

Permanent, Full‑Time

Monday to Thursday, 08:00 to 17:30; Friday 08:00 to 17:00; Saturdays on rota 08:00 to 13:00

Salary: Competitive salary and bonus

About the Role

Your role will involve working with our Aftersales team to ensure that the Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely with our franchise management and site management teams to drive performance improvement.

What You’ll Do

• Lead and support franchisees in achieving aftersales targets.
• Implement and monitor service performance metrics (KPIs).
• Drive customer service excellence and satisfaction.
• Identify and roll out best practices across locations.
• Deliver training and coaching to aftersales teams.
• Liaise with internal departments to support smooth operations.

What We’re Looking For

• Proven experience in an automotive aftersales or service management role (tyre industry a plus).
• Strong leadership, coaching, and communication skills.
• Analytical mindset with the ability to improve processes and results.
• A customer‑first approach and passion for service excellence.
• Willingness to travel across franchise locations as needed.
• Full UK driving licence.

Core Benefits

• Competitive salaries with structured pay scales and progression.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.

Health & Wellbeing

• Eyecare vouchers to cover vision care needs.
• Smart Health – 24/7 access to GP services to support mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Critical illness cover for peace of mind during life's most challenging moments.

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money.
• Free will‑writing services to plan for the future.
• Flexible life assurance options and partner life assurance for added protection.

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle.
• Travel insurance to explore with confidence.
• Access to home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. All offers of employment are made subject to a six‑month probation period commencing from your start date.