Aerospace Aftermarket Repairs Customer Lead

Eaton Corporation; Cheltenham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Global collaboration and learning

Challenging projects in dynamic team

Career progression and development

Competitive compensation and benefits

Job summary

Eaton MSD Cheltenham is seeking a Customer Service Repairs Executive to join the Repairs team. You will deliver exemplary service to Aftermarket customers, process repairs and orders, and represent the customer's voice within the business, ensuring on-time deliveries.

This role offers exposure to global projects, opportunities to identify new business, and a culture of continuous improvement with strong focus on learning and development.

Qualifications

• Experience in identifying opportunities
• Aerospace experience (military and civil)
• ERP or other business system
• Awareness of export and import
• EASA 145 knowledge

Responsibilities

• Review all customer orders in accordance with departmental procedures, ensuring customer requirements are understood, communicated with the business and where necessary challenged with the customer prior to commencing work on the customer owned products.
• Accurately load customer repair orders into Ultra’s ERP system.
• Provide customer with timely updates regarding the progression of their orders.
• Provide quotations to the customers for work to be performed on their units.
• Manage the customer interface for all our aftermarket customers providing exceptional service levels in accordance with our support contracts.
• Ensure all aftermarket customer issues are managed effectively and resolved to the mutual satisfaction of the business and our customers, adhering to regulations and compliance.
• Support the cash collection process to maximize our cash flow.
• Work with all areas of the business to resolve all customer issues which are holding up invoice payment or causing a customer complaint/concern.
• Additional activities to perform from time to time in order to maximise the contribution to Eaton MSD Cheltenham goals and objectives.

Skills

Good customer interface skills

Exceptional attention to detail

Proficient use of MS Office

Well organized and able to plan and...

Committed to customer satisfaction, of

Tools

ERP system

Job description

Eaton MSD Cheltenham is seeking a Customer Service Repairs Executive to join the Repairs team. You will deliver exemplary service to Aftermarket customers, process repairs and orders, and represent the customer's voice within the business, ensuring on-time deliveries.

This role offers exposure to global projects, opportunities to identify new business, and a culture of continuous improvement with strong focus on learning and development.