Care Services Manager – Lead Local Team & Compliance

Call-In Homecare Limited; Glasgow; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Call-In Homecare Limited in Glasgow is seeking an experienced Service Manager to lead the local branch. You will oversee daily operations, support teams, ensure safe, high-quality care, and build strong relationships with clients and partners.

The role requires a solid background in health and social care management, with SVQ Level 4 or equivalent, excellent communication, and a proactive, solutions-focused approach to delivering outstanding community care.

Qualifications

• Leadership with a compassionate approach to care delivery.
• Strong understanding of health & social care regulations and quality standards.
• Proven ability to manage care teams and operational processes.
• Excellent communication and people-management skills.

Responsibilities

• Service leadership—overseeing day-to-day operations and ensuring high-quality care.
• Staff supervision—supporting, developing and mentoring care teams.
• Compliance management—ensuring regulatory, contractual and organisational standards are met.
• Client relationship building—maintaining communication with clients and families.
• Scheduling oversight—ensuring rotas are efficient and meet service needs.
• Incident and risk management—responding to concerns and ensuring safe practice.
• Partnership working—liaising with local authorities, health professionals and commissioning teams.

Skills

Leadership

Care operations

Staff supervision

Regulatory knowledge

Communication

Education

SVQ Level 4 in Health & Social Care

Job description

Call-In Homecare Limited in Glasgow is seeking an experienced Service Manager to lead the local branch. You will oversee daily operations, support teams, ensure safe, high-quality care, and build strong relationships with clients and partners.

The role requires a solid background in health and social care management, with SVQ Level 4 or equivalent, excellent communication, and a proactive, solutions-focused approach to delivering outstanding community care.