Supervising Adviser

LLOYD'S REGISTER INTERNATIONAL; Chipping Barnet; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Wellbeing resources

Holiday allowance

Additional leave option

Employer pension

Flexible working

Blue Light Card

Job summary

Citizens Advice Barnet is seeking a Supervisor to lead a team of advisers and volunteers, delivering high quality social welfare advice across office and outreach sites in Barnet.

You will supervise helpline and face-to-face sessions, ensure CAB Quality Standards, and support staff to deliver effective, client-centered services while traveling between outreach locations as required.

Qualifications

• Recent and ongoing experience of generalist advice.
• Supervisory skills including the ability to coach a volunteer team.
• Ability to research complex information and relay it clearly.
• Ability to organise and prioritise a workload under pressure.
• A commitment to wellbeing and professional development.
• Ability to support and deliver change in a Citizens Advice environment.
• Ability and willingness to work flexibly and responsively.
• The postholder must hold a full UK driving licence and have access to their own vehicle for business use.

Responsibilities

• Providing advice and guidance to volunteers, advisers and assessors and checking their work against Citizens Advice Quality Standards.
• Responsibility for the delivery of advice services in all outreach locations.
• Ensuring efficient and effective processes are followed.
• Supporting volunteers to increase their independence.
• Where necessary advocating on behalf of clients in a sensitive and professional manner.
• Giving advice across all channels as necessary.
• Ensuring cases are followed up and outcomes recorded.
• Overseeing the referral of clients to and from other agencies.
• Working flexibly and responsively as the needs of the service require, including working in outreach and other office locations.
• Implementing any service changes as directed by the Head of Advice Services.
• Supporting the work of any other project based in the office and making appropriate referrals.
• Regular travel to outreach locations across the London Borough of Barnet to deliver and supervise advice services.
• Transporting equipment, including laptops, chargers and other materials, to and from outreach locations to support service delivery.
• Demonstrating an understanding of CAB Health & Safety, and Safeguarding Policies.
• Promote the aims, principles, policies, interests and wellbeing of Citizens Advice Barnet and to protect the integrity and reputation and the confidentiality of the service.

Skills

Generalist advice

Supervisory skills

Research & communication

Organization

Wellbeing & development

Change management

Flexibility

Driver's license

Job description

Role Profile

An exciting opportunity has arisen for someone with great interpersonal skills and a thorough knowledge of social welfare advice to join our expanding supervisor team. This could be the perfect opportunity for an experienced adviser to take the next step in their career, and to be part of a dynamic team who think on their feet and are passionate about making a difference in our community.

You will be responsible for the supervision, quality and performance of a team of staff and volunteers. This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.

About us

Citizens Advice Barnet is a local charity giving free and confidential advice to everyone who lives, works, or studies in Barnet. We are an independently registered charity, a member of the Citizens Advice network, and a London Legal Support Trust Centre of Excellence. We offer generalist advice on debt, work, benefits, immigration, housing and more and specialist casework on benefits, debt, and immigration. Last year we helped 10,700 people with over 45,000 problems and achieved financial outcomes for clients totally over £6.9 million.

Reports to: Advice Services Manager

Key role purpose: To assist the Advice Services Manager in the provision of an advice service. This will include the delivery and supervision of telephone, face to face and digital advice throughout Barnet including all outreach locations.

Normal place of work: Barnet – office and outreach locations

Contract length: Permanent – Full time

Hours: 36 hours per week

Salary: £36,941 per annum

• Dedicated resources to focus on wellbeing including Employee Assistance Programme services and access to free counselling & Mental Health First Aiders
• 25 days Holiday plus Bank Holidays and additional days over Christmas break
• Option to buy additional leave
• Employer pension contribution
• An organisation that offers Flexible working
• Blue Light Card – hundreds of discounts at high street retailers etc.

Job Description

Supervising the helpline and advice sessions

• Providing advice and guidance to volunteers, advisers and assessors and checking their work is in line with Citizens Advice Quality Standards
• Responsibility for the delivery of advice services in all outreach locations
• Ensuring efficient and effective processes are followed
• Supporting volunteers to increase their independence
• Where necessary advocating on behalf of clients in a sensitive and professional manner
• Giving advice across all channels as necessary
• Ensuring cases are followed up and outcomes recorded
• Overseeing the referral of clients to and from other agencies
• Working flexibly and responsively as the needs of the service require, including working in outreach and other office locations
• Implementing any service changes as directed by the Head of Advice Services
• Supporting the work of any other project based in the office and making appropriate referrals
• Regular travel to outreach locations across the London Borough of Barnet to deliver and supervise advice services.
• Transporting equipment, including laptops, chargers and other materials, to and from outreach locations to support service delivery
• Demonstrating an understanding of CAB Health & Safety, and Safeguarding Policies
• Promote the aims, principles, policies, interests and wellbeing of Citizens Advice Barnet and to protect the integrity and reputation and the confidentiality of the service

Person Specification

• Recent and ongoing experience of generalist advice
• Supervisory skills including the ability to support and coach a volunteer team, allowing the volunteers to develop and realise their potential
• Demonstrated ability to research complex information and to relay this in an understandable wayClear understanding of what makes good case records in line with Citizens Advice Quality of Advice standards
• Ability to organise and prioritise a workload under pressure
• A commitment to wellbeing and professional development
• Ability to support and deliver change in a Citizens Advice environment
• Ability and willingness to work flexibly and responsively
• The postholder must hold a full UK driving licence and have access to their own vehicle with business use insurance, as the role involves regular travel between outreach locations and the transportation of equipment, including laptops and chargers

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality and religion. Please let us know if you require any adjustments to support your application.

Closing date of applications – Friday 11 September 2026 at 5.00pm

Interviews: We will interview on a rolling basis and reserve the right to close the applications earlier if suitable candidates are found. Early applications are encouraged.