Advice Session Supervisor - Hybrid & Volunteer Support

LLOYD'S REGISTER INTERNATIONAL; Wealden; Hybrid; GBP 62,000 - 74,000; Part time

Job summary

Wealden Citizens Advice seeks an Advice Session Supervisor to oversee volunteer advisers across Crowborough, Hailsham and Uckfield offices. The role is advertised as in-person but hybrid or remote work will be considered if local recruitment proves challenging.

You will work flexibly across all Wealden Citizens Advice services to ensure a high‑quality, accessible advice service to clients. This fixed‑term contract runs until 30 April 2027, with a 7‑hour per week schedule.

Qualifications

• No formal qualifications are stated in the job ad.

Responsibilities

• Guide volunteers to information sources and ensure all aspects of a clientʼs situation are considered.
• Provide supervision and develop volunteers' skills and competences through guidance and feedback.
• Monitor case records, calls and emails to meet quality standards and service levels.
• Identify developmental issues to improve advice quality and consistency for clients.
• Keep knowledge up to date and provide technical support to advisers.

Job description

Wealden Citizens Advice seeks an Advice Session Supervisor to oversee volunteer advisers across Crowborough, Hailsham and Uckfield offices. The role is advertised as in-person but hybrid or remote work will be considered if local recruitment proves challenging.

You will work flexibly across all Wealden Citizens Advice services to ensure a high‑quality, accessible advice service to clients. This fixed‑term contract runs until 30 April 2027, with a 7‑hour per week schedule.