Advice & Case Coaching Manager

NDA group; England; A distancia; GBP 65.000 - 80.000; Jornada completa

Descripción de la vacante

Sellafield is seeking an experienced Advice & Case Coaching Manager to lead our HR team in advising and supporting employee-related cases, ensuring policy compliance and expert guidance. The role blends employment law expertise with strong leadership to shape the delivery of HR services and drive continuous improvement in a highly unionised setting.

Working with stakeholders across the business, you will oversee case coaching teams, ensure consistent policy application, and deliver insightful

Formación

• CIPD Level 5 Associate Diploma or equivalent is required.
• Experience managing employee cases with knowledge of employment law and policies.
• Experience leading and developing people and teams.
• Excellent organisational skills with ability to manage competing priorities.
• Strong analytical, problem-solving and decision-making abilities with data insights.
• Ability to handle confidential and sensitive matters with integrity.
• Collaborative approach to identify issues and implement practical solutions.

Responsabilidades

• Lead end-to-end management and oversight of formal employee relations cases with the Case Coaches, Advisors and Specialists.
• Ensure consistent interpretation and application of policies, governance standards and employment legislation.
• Build relationships with HR Business Partners, Employee Relations, Legal, Ethics & Compliance, line managers and Trade Union reps.
• Lead, coach and develop a high-performing team, manage capacity and resources to service standards.
• Use data and insights to identify trends, risks and improvement opportunities for senior leaders.
• Drive continuous improvement initiatives to enhance service, compliance and employee experience.

Conocimientos

People leadership

Organisational skills

Analytical thinking

Communication & collaboration

Confidentiality handling

Stakeholder management

Educación

CIPD Level 5 Associate Diploma (or equivalent)

Descripción del empleo

We’re looking for an experienced Advice & Case Coaching Manager to lead our specialist HR team responsible for advising and supporting employee related cases, providing expert advice, and ensuring the consistent application of employment policies and practices.

This is a key role combining expertise in employment law and case management with strong people leadership and operational excellence skills in a highly unionised environment. The role works closely with stakeholders across the business to ensure employee concerns, conduct matters, workplace disputes, and policy-related issues are managed fairly, consistently, and in line with legal and regulatory requirements. The role holder will make a key contribution to helping re-shape the delivery of our HR services and to our continuous improvement programme.

Principal Accountabilities

• Lead the end-to-end management and oversight of formal employee relations cases, ensuring timely, fair and compliant outcomes, providing expert guidance and support to a team of Case Coaches, Advisors and Specialists.
• Ensure consistent interpretation and application of employment policies, procedures, governance standards and employment legislation, supporting the resolution of complex and sensitive employee relations matters while mitigating risk.
• Build strong relationships with HR Business Partners, Employee Relations, Legal, Ethics & Compliance teams, line managers and Trade Union representatives.
• Lead, coach and develop a high-performing team, ensuring capability, engagement and effective performance management, managing team capacity, workload and resources to deliver to service standards.
• Use data and insight to identify trends, risks and improvement opportunities, providing meaningful reporting to senior leaders.
• Drive continuous improvement initiatives that enhance service, compliance, consistency and employee experience.

• CIPD Level 5 Associate Diploma (or equivalent experience) with CIPD Associate Accreditation, or willingness to work towards this.
• Experience managing employee cases with a working knowledge of employment law, and applying employment legislation and company policies and procedures.
• Experience leading and developing people and teams.
• Excellent organisational skills with the ability to manage competing priorities and workloads.
• Strong analytical, problem-solving and decision-making capability with experience analysing data and providing management information and insights.
• Ability to handle highly confidential and sensitive matters with professionalism and integrity.
• Demonstrable experience working collaboratively to identify issues and implement practical solutions.

• Previous line management experience.
• Experience in resource planning, workload management and service delivery management.
• Experience establishing and monitoring service levels, KPIs or operational performance measures.

Additional Information

The interviews for this vacancy are expected to take place from the 2nd December 2026.

Sellafield Ltd are recognised as a Disability Confident Employer (Level 3). Disability Confident employers offer an interview to disabled applicants that meet the minimum criteria for a vacancy. Sellafield Ltd define the minimum criteria as the ‘essential skills’ which are listed on the vacancy notice. Whilst completing your application form, you will be able to indicate if you wish to be considered under the disability confident scheme. If you would prefer to discuss this directly with us, please contact the GBS Recruitment team on [e-mail]

The closing date for this vacancy is Monday 16th November 2026.